IT Service Desk Technician

Job Type

Full-time

Description

Soleo Health is seeking a Full-time IT Service Desk Technician to support our Tempe, AZ IT Department. Join us in Simplifying Complex Care!

Soleo Health Perks:

• Competitive Wages
• Great Company Culture
• Paid Parental Leave Options
• 401(k) with a match
• Referral Bonus
• Annual Merit Based Increases
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) options
• Paid Time Off
• Education Assistant Program

The Position:

The IT Service Desk Technician will provide support to all users in the company regarding device, accounts and accesses for various IT systems, including but not limited to, Active Directory, Okta, hardware, Office Suite and printing support. Responsibilities include:

• Work tickets through the in-house ticketing system in adherence with support SLA's and provide written and phone correspondence to resolve tickets with users across the company.
• Create and Manage user accounts for various applications throughout the environment.
• Troubleshoot hardware as necessary to include desktop PC's, laptops and iPad's.
• Provision equipment for new hires and correspond with managers to ensure proper expectations are met.
• Manage the lifecycle of all devices within the company.
• Ensure cyber security standards are being upheld throughout all IT processes.

Schedule:

• Hybrid- 40 hours a week- Full-time, Monday-Friday between the hours of 8am-5pm PST- 2 days a week in office, 3 days per week remote
• Must be able to participate in on-call requirements: 1 week every 5 weeks

Requirements

• High School Diploma or GED required
• Knowledge of IT systems to include Active Directory, Office 365 Admin. Console
• General PC hardware troubleshooting
• Significant windows environment exposure

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo's Core Values:

• Improve patients' lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

Keywords: IT, IT Help Desk, IT Technician, IT Service Desk, IT Service Desk Technician