Assistant Property Manager

Job Summary

The Assistant Property Manager is accountable to assist the Property Manager, Senior Property Manager, and/or Regional Property Manager with all day to day property operations in compliance with company policies and procedures and all applicable Federal, State and local laws and housing programs, including but not limited to Equal Employment Opportunity, Fair Housing and Human Rights statutes. The Assistant Property Manager is also responsible assisting the Property Manager, Senior Property Manager, and/or Regional Property Manager with the management, supervision, and professional development of other property employees and for overseeing and enhancing the value of the property and achieving stated financial results and operating objectives.

Skills

Position requires a strong knowledge base in property management to include leasing, marketing, operations and maintenance. Position also requires good verbal and written communication skills, strong organization skills, attention to details and accuracy, ability to manage multiple priorities and ability to meet stated deadlines. A strong sense of ownership is also necessary to achieve the desired results.

Duties & Responsibilities

Personal

• Assure that the environment of the properties reflects the philosophy of the company.
• Model mission and values of UDC.
• Promote company at all times.
• Project a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, appearance, and attire.
• Meet company standards on conduct, attendance, etc.
• Demonstrate good communication skills and help ensure positive communication with community, agencies, owners, staff and residents.

Financial

• Demonstrate the ability to understand financial goals and assist in operating the property and in achieving stated financial goals.
• Assist in maintaining accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Assist in preparation of annual budgets and income projections in a timely and accurate manner with support of the Property Manager, Senior Property Manager, and/or Regional Property Manager.
• Assist in ensuring that all rents and late fees/check charges are collected, posted and deposited in a timely manner and in compliance with company policies and procedures.
• Assist in generating necessary legal action, documents and process in accordance with State and company guidelines.
• Assist in providing constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Assist in ensuring that A/P invoices are submitted for payment and approval to meet payment deadlines.

Operational

• Assist in preparing and/or implementing and/or following established procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Assist in confirming all leases and corresponding paperwork are completed, input into and copies attached to the property software accurately and on a timely basis.
• Assist in ensuring current resident files are properly maintained and all administrative paperwork is accurate and complete.
• Assist in ensuring property is rented to fullest capacity while balancing occupancy goals and market rent objectives.
• Assist in utilizing company approved marketing strategies to secure prospective residents.
• Assist in continually monitoring and analyzing traffic logs, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Assist in dealing with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Assist in developing and/or implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Assist in ensuring distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Assist in planning weekly/daily office and maintenance staff schedules and assignments.
• Assist in maintaining community appearance and ensuring repairs are noted and completed on timely basis. This requires regular property inspections and tours.
• Assist in ensuring that market ready apartments are walked after the unit is turned and before tenant move in and communicate any service-related needs to maintenance.
• Assist in ensuring that all service requests are recorded, communicated appropriately to maintenance and completed in a timely manner and to tenant’s satisfaction.

Other

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Learn and ensure compliance with the company lease and the state-specific Landlord Tenant Act.
• Perform other duties as necessary and as directed by the Property Manager, Senior Property Manager, and/or Regional Property Manager.