Admissions Coordinator

Department: Provider Relations (Strategic Accounts)

Job Status: Regular Full Time

FLSA Status: Exempt

Reports To: Director of Provider Relations (Strategic Accounts

Salary: $70,000-$85,000

Location: Remote

Essential Functions and Responsibilities 

• Answer admission calls/emails from Community Providers and Business Development
• and document in agency’s CRM and/or EMR. Update Communication Logs regularly
• Utilize appropriate bonding techniques to establish rapport and build relationships throughout the call
• Follows the defined call flow and follow up processes
• Maintains communication with the Business development, facility, the patient, their family, and/or the referral source
• Effectively leads the caller to the highest level of qualification (private pay, insurance, government
• insurance, or no insurance) while maintaining credibility
• Utilizes other key team members when encountering barriers to assist the referral and admissions process of potential prospects
• Meet established monthly and/or quarterly goals
• Coordinates the intake of clients (logistics, availability and transportation) while communicating with Directors, Program Managers, Facility Technicians, and Drivers.
• Coordinate all VOB’s with our billing coordinator in a timely fashion
• Complete pre-admission assessment indicating drug use history and medical condition
• Collect applicable client insurance deductibles, co-payments, and create financial documents
• Appropriately screen clients for violent history, sexual offenses and suicidality through a phone assessment
• Screen clients to ensure that they do not present with any of the exclusion criteria identified by the Medical Director
• Coordinate pertinent information with Utilization/Concurrent Review Specialists and Billers

Case Management processes

• Notify referring agency when the client admits, steps down from residential and discharges, either on scheduled date or AMA
• Send weekly progress reports to referring facility
• Set extension request dates with referring facility

Computer Skills:

• Computer Literacy in Word, Excel, and Outlook.
• Proficiency in KIPU EMR and CRM preferred

Certificates & Licenses:

• Valid Driver’s License
• CPR/First AID
• Drug and Alcohol Counseling Certification Preferred
• Current TB

Minimum Qualifications  

• Certified Alcohol Drug Counselor I or II, or bachelor’s in social work or Business Administration or Criminology, or Health and Human Services or at least 2 years’ of experience in the field
• At least 2 years’ experience relevant to working in addiction treatment. 
• Excellent problem-solving skills. 
• Experience relevant to working in addiction treatment
• Able to prioritize and have excellent time management skills
• Excellent communication skills
• Excellent verbal and written communication skills
• Previous admissions experience preferred

Experience:

• 2 years experience in the field of addiction and mental health or equivalent human services work experience preferred.

Other Requirements:

• Medical Clearance to work within past year
• Ability to pass pre-employment and random drug screenings

Physical Demands:

• Ability to lift/carry 20lbs
• Moderate frequency of computer keyboarding
• Moderate frequency of viewing a computer monitor

Work is performed both remotely and in mobile situations with 24 hour availability. Work is periodically performed in emergency and stressful situations.