Chief Operations Officer

Position Summary
The COO will be responsible for driving operational excellence, optimizing processes, and ensuring the efficient execution of our business strategies. The successful candidate will play a critical role in achieving our company's goals and objectives by fostering a culture of collaboration, innovation, and continuous improvement across the organization.

Job Responsibilities

• Develop and implement operational strategies and plans that align with the company's overall goals and objectives.
• Oversee all aspects of day-to-day operations, including supply chain, logistics, and customer service, to ensure efficient and effective execution.
• Drive process optimization initiatives to streamline operations, improve productivity, and reduce costs.
• Execute the business plan, achieving or exceeding the company's short-, near-, and long-term strategy & targets (including P&L ownership)
• Lead and mentor cross-functional teams, fostering a culture of accountability, teamwork, and high performance.
• Collaborate with senior leadership to develop and implement policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards.
• Monitor and analyze key performance metrics and KPIs, making data-driven decisions to optimize performance and drive continuous improvement.
• Identify opportunities for growth and expansion, including new markets, products, and services, and lead the execution of strategic initiatives to capitalize on those opportunities.
• Build and maintain relationships with key stakeholders, including customers, suppliers, and partners, to drive collaboration and achieve mutual goals..

• Directly oversee the leadership team, and by extension, their departments. Hold the department heads accountable to exceptionally high standards of execution & performance
• Design & implement scalable solutions (systems, processes, and people) needed to support current operations, and expected growth and to minimize growing pains

LEADERSHIP

• Champions and fosters employee involvement, high collaboration and teamwork. Hands on leadership; regularly engages with all employees. Upholds company culture and values.
• Establishes and frequently reviews developmental action plans that promote positive growth for the individual and strengthens succession planning initiatives.
• Conducts performance evaluations and recommends promotion, wage increases and other performance related actions such as verbal and written counseling notices, discipline, and termination of employment.
• Strong leadership skills including a collaborative, decisive, and engaging leadership style. Builds strong, trust-based, positive relationships with internal and external constituents.
• Seeks out and listens to others’ ideas and suggestions. Provides clear and concise feedback to direct reports, peers and senior leaders.
• Ability to effect change and implement new ideas to support business operations.

Minimum Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field; Master's degree preferred.
• Minimum of 20 years of experience in operations leadership roles, with a proven track record of success in driving operational excellence and delivering results.
• Strong understanding of supply chain, and logistics processes, with experience in process improvement methodologies such as Lean or Six Sigma.

• Understand and take action on P&L, balance sheet, and ERP reports

• Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve ambitious goals.
• Strategic mindset with a focus on innovation and continuous improvement.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to change and lead through ambiguity.

Skills and Competencies

• Demonstrated passion for customer service.
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to effectively relate to all levels of employees, and build and maintain successful relationships
• Strong leadership communication skills
• Highly Proficient PC skills - Excel, Word, PowerPoint, email management systems

TRAVEL REQUIREMENTS:

• Ability to travel domestically up to 20-30%

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.