Client Account Assistant

Musictoday is looking for an outstanding Client Services Assistant to join our Client Services team! This position is responsible for assisting the Account Management team in the day-to-day operation and maintenance of Musictoday’s online stores with a primary focus on maximizing revenue by increasing the webstore’s conversion rate and average order value..

Duties & Responsibilities:

• Managing the web store pages and products.
• Maintaining promotional price changes and promo creation.
• Identify opportunities to increase revenue with new assortment and organizational structures for each store.
• Analyze and summarize findings on customer behavior to suggest store or platform changes that would increase revenue.
• Handle escalated customer service inquiries to provide quick resolution for customer issues
• Work with clients to load complimentary orders and bulk customer orders
• Manage customer reviews & summarize feedback for improvements to store, assortment or platform.
• Create JIRA requests for all creative needed for site.
• Setup, test, and launch all promotions and sales based on the Account Manager’s promotional calendar for each store.
• Remove all sales, banners, promotional text, and promos once campaigns have ended.
• Analyze sales and inventory reports and provide feedback to Account Manager and Client Services team at large.
• Submit merchandise production and engineering tickets when glitches in our system or in stores are encountered.
• Merchandise featured items appropriately in like departments/views.
• Work with the Marketing team to ensure SEO best practices are met on all stores.
• Additional responsibilities may be assigned by Account Manager based on specific strengths of the employee.
• Manage offers and order flow, ensuring excellent customer experience via alternate sales channels such as Ticketmaster & Amazon.
• Other duties as assigned

Qualifications:

• BA/BS Degree required. May also consider equivalent experience and education mix.
• Positive attitude.
• A passion for music & entertainment along with a deep understanding of those industries.
• Strong analytical skills.
• Self-starter. Strong project management skills.
• Great organizational and time management skills on a personal and team level are a must.
• Excellent communication and interpersonal skills are necessary for this role as there is frequent interaction with clients, vendors and other functional areas of the business.
• Results oriented, great attention to detail and ability to prioritize.
• Solid understanding of online and direct marketing programs a plus.
• An understanding of the e-commerce industry a plus.

About Musictoday:

We are the preferred end-to-end ecommerce provider for a roster of over 500 clients in the music, sports, and entertainment industries. We offer a robust benefits package to our full-time employees including competitive compensation, medical, dental and vision insurance coverages, life and disability insurance, a 401(k) plan, paid time off, paid company holidays, discounts on many of the products that we sell, and many other perks.

Musictoday is an equal opportunity employer and offers an exciting opportunity to qualified, career-minded professionals to work in a winning, successful and pleasant environment.

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