Assistant Program Director - Crisis Stabilization and Resource Center

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Assistant Program Director will assist the Program Director in overseeing the Crisis Stabilization and Resource Center Program and have supervisory responsibilities in addition to major support functions to other program staff. The Crisis Stabilization and Resource Center focuses primarily on assisting adults in an acute mental health crisis, as well as ongoing mental health respite care as needed. Assignments may entail a wide knowledge base, decision- making, and problem solving. Very detail oriented, organized, and able to meet deadlines, as well as ongoing task prioritization, are necessities.

Compensation range: between $49,200 and $62,234 per year (based on total number of years of relevant experience)
Work Schedule: 40 hours per week

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MINIMUM QUALIFICATIONS

• Bachelor’s Degree and 3 or more years’ experience in related field required or a Master’s Degree in human services, psychology, social work, sociology, or a related field preferred.
• Substance abuse and mental health experience required.
• Supervisory experience preferred.
• Valid driver’s license/ acceptable driving record

Essential Duties and Responsibilities

• *Provides regular supervision, training, and support for all non-clinical program staff.
• *Hires, supervises, monitors, trains, evaluates, and develops non-clinical program staff.
• Provides and coordinates direct oversight of admissions, coordinating with clinical staff, referral, and funding sources.
• *Networks and collaborates with community providers and agency programs to assist clients in accessing needed community resources.
• *Works as a team member with other program staff to provide trauma-informed care to clients.
• *Develops and coordinates activities for staff, program, and volunteers.
• *Develops and maintains the staffing schedule and monitors and approves schedules.
• *Supervises the completion of intake/discharge information with incoming clients.
• *Available for on-call emergencies on a rotating basis. Available to assist on evenings and weekends as needed to support the staff, program, and clients.
• Participates in program quality improvement teams and workgroups. Guides implementation of any projects, policies, etc.
• Collects and monitors data needed for reports.
• Updates, develops, and completes forms for program needs.
• Monitors and manages deadlines for reports, specific projects, and tasks.
• *Coordinates with Office Manager to monitor inventory of supplies, food, training materials, furnishings, toys, and outdoor equipment.
• *Documents client activity, progress and needs per established record keeping procedures.
• *Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
• *Assists in facilitating educational participant support groups and training staff to facilitate these groups.
• Evaluates efficiency and effectiveness of non-clinical service providers on an ongoing basis to ensure clients are receiving quality care.
• Assists Director and Grants Coordinator with researching for additional dollars to fund the program and writing for these grants.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• *Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• *Create, maintain, and share as appropriate a dynamic self-care plan.
• * Essential functions of this job are to be performed on company physical work site.
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS