Status Board Operator
Circus Circus Las Vegas
Las Vegas, NV
- Full-Time
Job Description
POSITION RESPONSIBILITIES/DUTIES:
- Provide excellent service consistent with the property’s core service standards and brand attributes.
- Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
- Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
- Answer incoming guest, internal calls and radio communication.
- Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
- Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement.
- Contribute to a positive, empowering work environment by setting the example and consistency of day to day work habits.
- Maintain confidentiality of department affairs.
- Provide and maintain accurate occupancy information and events, provided by various resources on a monthly and weekly basis.
- Distribute and retrieve keys, radios, blackberries and properly sign-in and out daily.
- Assist outgoing & incoming shifts with accounting for and turning over of paperwork, equipment and keys.
- Log all calls on the proper forms.
- Check status and update guest rooms
- Input entries into HOTSOS for Houseperson calls.
- Prepare and print all Housekeeping Department reports.
- Input maintenance work orders into HOTSOS (maintenance tracking system).
- File Housekeeping Department forms and reports.
- Respond to and resolve guest and/or employee issues in a timely manner; help solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
- Participate in processes that encompass the Company’s diversity commitment.
- Work closely with supervisory and managerial staff to develop overall skills and growth.
- Oversee the daily execution and distribution of departmental reports to ensure accuracy and completeness.
- Be knowledgeable of department and hotel goals.
- Own all requests and complaints; resolve issues immediately and follow-up to ensure the guest’s satisfaction.
- Be knowledgeable of hotel information to answer guest inquiries.
- Identify and report defects throughout the hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
- Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.
- Ensure hotel property and equipment is properly used and maintained.
- Check call-in logs and replace when needed
- Schedule Employees by classification and occupancy daily
- Prepare weekly schedules
- Call Employees in to work
- Accept calls from employees.
- Documentation of calls
- Pull GRA tickets from the LMS ensure room counts match for credit counts to prepare schedule for proper amount of GRA for the day.
- Other job-related duties as requested.
EDUCATION and/or EXPERIENCE:
Required:
- Excellent customer service skills
- Experience handling multiple phone lines
- Ability to operate office equipment
- Ability to take initiative and exhibit flexibility
- Interpersonal skills to effectively communicate with all business contacts
- Ability to effectively communicate in English, both oral and written forms
- High School Diploma.
Preferred:
- Previous experience working in a similar resort setting.
Address
Circus Circus Las Vegas
Las Vegas, NV
89109
USA
Industry
Arts and Entertainment
Posted date
15 days ago
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