Licensed Insurance Customer Service Rep

Mitchell Agency Inc for American Family Insurance

Broomfield, CO

$42,000 to $63,000 Yearly
Paid Time Off
Full-Time

Job Description

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses
Paid training
Paid Time Off
Benefits

Company Overview
We believe people are an organizations most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, were committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined.

Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. This role also includes marketing, prospecting and selling American Family Insurance products in all product lines. In addition, promoting brand awareness through participation in agency and community events.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees
Sales focused role in the agency

Qualifications

Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills