Certified Community Health Worker - Part Time

Job Type

Part-time

Description

CareLink is looking for a Certified Community Health Worker to help us establish this vital service for the communities we support. This is a part-time position with the possibility of increased hours as the program grows. Must have a current CHW Certification.

The Community Health Worker (CHW) is responsible for helping patients and their families to navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports providers and the Case Managers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family. CHW provides social support and informal counseling, utilizes motivational interviewing, advocates for individuals and community health needs, and provides services such as assistance with goal setting, instruction on healthy behaviors, and provides introduction and assistance with accessing resources.

Essential Functions :

• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
• Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.
• Help patients set personal health related goals and attend appointments.
• Provide referrals for services to community agencies as appropriate.
• Help patients connect with transportation resources and provide appointment reminders in special circumstances.
• Exhibit excellent working relations with patients and staff.
• Effectively communicate CareLink's mission.
• Work closely with medical and behavioral health providers to help ensure that patients have comprehensive and coordinated care plans.
• Work collaboratively with other clinical personnel and supportive teams assigned to the same patient.
• Knowledgeable about community resources appropriate to needs of patients/families.
• Responsible for providing consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information and reports clearly describe progress.
• Act as a patient advocate and liaison between the patient/family and community service agencies.
• Record patient care management information in the EMR and other software no later than 24 hours after patient contact.
• Attend regular staff meetings, trainings and other meetings, as requested.
• Manage assigned caseload of patients.
• Performs other duties as assigned

• Good organizational skills to handle multiple priorities while remaining professional and calm.
• Ability to work with many diverse people, including individuals with developmental disabilities, behavioral challenges, and other disabilities.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Ability to make suggestions on workflow or system efficiency and effectiveness.
• Ability to work independently, be self-directed and flexible.
• Ability to work at a high-volume level of accuracy.
• Situation-appropriate sense of urgency, prioritization skills, follow through and sense of task ownership.
• Ability and willingness to provide emotional support, encouragement and motivation to patients.
• Good communication skills, such as listening well, and using language appropriately.
• Ability to read multiple handwriting styles.
• Ability to use normal desktop and laptop computers.
• Adherence to all company policies, rules, regulations, laws, and other guidance at all times, including those relating to privacy and confidentiality.

• Successful completion of a Community Health Worker training program.
• Minimum high school education or equivalent;
• Fluent speaker, reader, and writer of English.
• Experience working in a multi-cultural setting.
• Experience working with older adults.
• Current BLS and/or CPR certification from the American Heart Association or American Red Cross, or willingness to become certified.

• Second language fluency preferred; Spanish highly preferred.
• Experience working in a community-based setting.
• Experience with electronic medical record (EMR) systems.
• Familiarity with medical terminology.
• Experience or interest in working with all abilities including the intellectual and/or developmental disabilities (IDD) population.