Patient Care Coordinator

Overview :

Who WE Are:

HearingLife is a Demant company, a world-leading hearing healthcare group that offers solutions and

services to help people with hearing loss connect with the world around them. With over 600 locations

across the United States – HearingLife’s purpose is to make a life-changing difference for people with

hearing loss. Our innovative technologies and expertise help improve people’s health and hearing while

creating life-changing differences through hearing health.

Responsibilities :

Who YOU Are:

You will act as the face of our retail clinics located around the country and in local communities. The

Patient Care Coordinator strives to ensure a positive patient experience and to help more people hear

better. In addition, the Patient Care Coordinator supports the clinic by helping to achieve revenue goals

by attracting new Patients, managing the administrative and operational functions and coordinating

Patient interactions and needs. Responsibilities

- Drive Patient appointment and clinic revenue generation by making outbound & follow up calls to

potential and existing patients

- Greet all patients and obtain potential referrals. Understand current marketing promotions.

- Data entry and appointment scheduling using company scheduling protocols and internal scheduling

database software.

- Keep our office patient ready by managing our office supply inventory per company approved lists

- Manage an accurate account of petty cash, bank deposits and credit transactions

- Maintain hearing aid inventory

- Work with patient directly to collect all insurance documentation and understand current HIPAA

law

Qualifications:

We are Excited About You if:

You have exceptional professionalism and can clearly articulate with our patients in face to face, verbal

and written communications. This role is fast paced and requires you to have both a strong organization

and sales mindset. As the face of our office, you will need proactive customer service skills and the ability

to exhibit friendly and courteous behavior in all patient interactions.

- High School Diploma or equivalent; Associates degree preferred but not required

- Minimum of 1 year of previous front office, preferably in a customer service or sales setting

- Superior multi-tasking and time management discipline

- Ability to work independently and collaboratively with staff and support services

- Skilled in handling sensitive matters and patients with tact, courtesy, and discretion

- Technically savvy with computer and systems including intermediate knowledge of MS Office Suite

specifically word and excel

Benefits, 401K, and Paid Time Off package. In addition to onboarding we offer continuous learning and

development to support your HearingLife career

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive

consideration for employment without regard to race, color, religion, sexual orientation, sex, national

origin, disability, or protected veteran status