Front Desk Supervisor

About Us:

The Homewood Suites Raleigh Cary I-40, located near the I-40 and I-440 interchange, is within easy reach of Downtown Raleigh, Cary, Research Triangle Park and NC State University. Guests can shop, dine, and see a movie at Crossroads Plaza, less than a half mile away. Our suites feature fully equipped kitchens and separate living and dining areas. The hotel is located at 555 Crossroads Blvd, Cary, NC 27518.

The Role:

As a Front Desk Supervisor, you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect. This is a working position and will assume five front desk shifts a week.

What You'll Do:

• Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
• Assist guests with information about local hotspots, hidden gems, and hotel services.
• Manage room reservations, modifications, and cancellations.
• Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
• Collaborate with the behind-the-scenes team to ensure guest requests are met.
• Foster collaboration with the team to fulfill guest needs promptly and effectively.
• Contribute your expertise and insights during team meetings and daily briefings to enhance our service delivery.
• Work closely with the AGM to manage and train the Front Desk/Night Audit team.
• Assist with various administrative tasks such as responding to guest reviews/surveys, bank deposits, schedules, managing 3rd party reservations.
• Serve as Manager on Duty during your shift; be on call for any shift coverage needed.

Your Skills and Style:

• You've got a knack for customer service, with experience at the hotel front desk required.
• Your communication is clear, friendly, and professional.
• Attention to detail is your strong suit; no request slips through the cracks.
• Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
• Pressure is just another part of the job – you stay cool under all circumstances.
• Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
• A high school diploma or equivalent is your foundation; any hospitality education is a plus.
• 2 years Front Desk experience preferred, Hilton experience a plus (the hotel uses PEP).

The Perks – What’s in it for You:

• Competitive compensation that recognizes your star quality.
• Comprehensive medical and dental benefits for full-time team members, available Day 1.
• Paid time off (PTO) and holiday pay to maintain work-life balance.
• Shine bright with our Team Member Recognition Program.
• Incentive plans available to all departments to reap the rewards of your exceptional performance.
• Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.
• Access to special discounts on stays and dining – share the love with friends and family

Get to Know Us More:

The Homewood Suites by Hilton Raleigh Cary I-40 is owned and managed by Parks Hospitality Group. We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com.

Ready to Shine?

Step into the spotlight as a Front Desk Supervisor at Homewood Suites by Hilton Raleigh Cary I-40. If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.