Customer Experience Manager - Staffing Manager

Use your skills and experience to make a difference in the medical staffing industry! We are seeking a Customer Experience Manager - Staffing Manager for our Phoenix HUB location.  We are a national leader in medical staffing services making this the perfect opportunity to take your career to the next level.  We offer competitive compensation, full benefits, and the chance to build a rewarding and fulfilling career.  Join us at the heart of healthcare, apply today!

Duties & Responsibilities

• Collaborate with the Recruitment team to ensure the recruitment process meets HUB needs, including posting job listings, sourcing candidates, screenings, and onboarding. 
• Credentialing and Compliance: Assist in verifying credentials and maintaining accurate records.
• Manage scheduling and Facility Coordination: Provide support with scheduling tasks and address related inquiries to ensure smooth operations.
• Technical Support: Offer support during virtual interactions and address technical issues promptly.
• Data Management: Ensure accurate data entry of client information into our system, adhering to data standards
• Telephonic Outreach: Collaborate with the sales team for telephone interactions and potential business development efforts.
• Post-Placement Follow-Up: Ensure successful client placements and gather feedback post-placement.
• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent written and verbal communication skills with a customer-focused approach.
• Proficiency in using recruitment software, applicant tracking systems (ATS), Staffing Software and other relevant tools.
• Ability to address technical issues during virtual interactions.
• Technical aptitude to troubleshoot standard technology issues during virtual interactions.
• Attention to detail and accuracy in data entry and recordkeeping.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Sales-oriented mindset with the ability to identify opportunities and contribute to business growth.
• High level of professionalism, integrity, and confidentiality.
• College degree is strongly preferred.
• Prior experience in a similar role or customer management is preferred.

 

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