Remote Bilingual Call Center Representative

Remote Bilingual Call Center Representative (must live and work in WA State, no out-of-state hires)

What We Offer

Pay: $24.09 (English Only) - $25.65 (Multilingual)

Benefits: Salary and benefits are set by collectively bargained contract or Memorandum of Understanding, determined by our staff union

• Remote, Work from Home within WA state
• Will pay for travel for training week if over 60 miles away.
• Possibility of up to 10 days in Seattle HQ office per year
• Monday – Friday 8am – 5pm; NO WEEKENDS
• Generous Paid Time Off Package; 14 vacation days, 15 sick days per year, and 3 personal holidays
• Paid holidays + paid time off between December 24th – January 1st (excluding weekends).
• Up to $25 per month for Fitness Membership reimbursement / and or $300 Personal Fitness Equipment
• Up to $100 per month for Wi-Fi (at-home) reimbursement
• Up to $500 for Work from Home Equipment reimbursement
• No Paycheck Deductions - Fully Employer Paid family health, dental, vision and pharmacy benefits (including domestic partners),
• No Paycheck Deductions - Fully employer-paid defined-benefit pension through SEIU after 3-full years of service,
• A generous leave package, including up to 24 weeks of parental leave after 1-year of employment
• An optional 401(k) with up to 2% employer match, and
• Additional benefits as explained in the CBA.
• Position included in Bargaining Unit.

About Us

SEIU 775 represents more than 50,000 long-term care workers providing quality home care, nursing home care, and residential services in Washington, Montana, and Alaska. SEIU 775’s mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world.

In this position you will be answering inbound phone calls from members. This is an inbound call center role; a representative handles 40 or more calls on a typical day. Qualified individuals may be asked to translate written materials or spoken interpretation during meetings or representational proceedings.

Other duties as assigned.

Work Schedule:

• Condition of employment: in-person 5-week paid training (no time off allowed, no exceptions)
• Position Start Date: Friday, May 10th, 2024.
• The MRC business hours are 8:00 am to 5:00 pm PST.
• Regular shifts are 8 hours per day, 5 days per week (Mon – Fri).

Preferences:

• Experience in a call center environment, human services referral, information program, and social justice organizations are all a plus.
• Bilingual language skills with fluency in either Korean, Vietnamese, Russian, Cantonese, Mandarin, Somali, Arabic, and Spanish, are encouraged to apply.

Minimum Qualifications:

• Ability to work in fast-paced environment
• At least 1 year of direct Customer service experience (restaurants, call center, retail, technical support, hospitality)
• Critical thinking aptitude
• Stable work history (not too many employment gaps, long periods of employment at one employer)
• Computer/Technical skills

Other relatable experience: Receptionist, Data Collector, Data Collections, Billing, Insurance Claim, Collections, Multi Phone Line, Customer Service, Adjustment Claim, Sales, Inbound, Outbound.

Women, people of color, and members of the LGBTQIA+ community are strongly encouraged to apply.

AAP/EEO Statement

SEIU 775 is an affirmative action employer and encourages applications from all qualified candidates without regard for race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental, or physical disability, or any other discrimination prohibited by law. SEIU 775 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, the presence of sensory, mental, or physical disability, or any other discrimination prohibited by law. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.