Customer Service Representative-LATAM

Yokohama Off-Highway Tires America,Inc

Wakefield, MA

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Duties:
- Interact with Customers by phone or electronically on a daily basis, responding to their questions and guiding them to the appropriate service.
- Provide accurate, valid, and complete information to our customers by using the right methods/tools.
- Respond proactively to all customer and channel partner questions and issues as they present themselves.
- Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents.
- Process all orders received from customers and validate that all the information like Product, Price, Quantity, Incoterm, Payment term, etc. are correct.
- Coordinate with other departments like: Sales team, Controlling, Account Receivable, Pricing, and marketing as requested.
- Coordination with the Indian supply chain team on the end-to-end Customer order processing.
- Maintain current knowledge of our product lines and our sales process to ensure all information you convey to customers is accurate.
- Handle and resolve any payment issue, delivery questions, or problems.
- Build rapport and credibility with all customers to foster a positive and growth-oriented relationship.
- Serves existing accounts and obtains orders by planning and organizing daily work schedules to call on existing sales outlets.
- Keeps management informed weekly and monthly basis about all Customer open orders status, Customer payment status, Shipping Status, dispatch volume, SC KPI’s, etc.
Requirement
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Qualification
- High school Diploma or Equivalent; College Degree Preferred.
- Minimum of 3-5 years of relevant Customer Service Experience.
- Must be Fluent in Spanish.
- Ability to Communicate on a Professional Level in both English and Spanish verbally and in writing. Portuguese is a plus.
Skill
- Customer Service Orientation.
- Detail-oriented and works with a high degree of accuracy.
- Listening skills.
- Possess Strong Problem Analysis and Problem-Solving.
- Clear Communication Skills.
- Ability to Use "Positive Language".
- Time Management Skills.
- Organizational Skills.
- Documentation Skills.
- Computer Skills Microsoft Office (Excel, Word & Power Point), expert is a plus
- Willingness to Learn.
- Ability to Work Under Pressure.
- Prior Experience in the Automotive or Tire Industry is helpful but not a required
- SAP SD Knowledge experience is a plus.

Company Description

THE COMPANY
Yokohama Off-Highway Tires America, Inc. (“YOHTA”) is part of the Yokohama Off-Highway Tire Group (“YOHT”), a group of affiliated entities which has become a leading presence in the global off-highway tire business, manufacturing and distributing Alliance, Galaxy, Primex and Yokohama brand off-highway tires. YOHTA is owned by the Yokohama Rubber Co. Ltd., the eighth largest tire manufacturer in the world. Effective January 1, 2021, YOHTA began to sell and distribute Yokohama brand off-highway tires in the United States in addition to its other brands.

YOHTA offers the best of two worlds – the energy and entrepreneurial work environment of a smaller growth-oriented company affiliated with the stability and experience of one of the most respected and enduring companies in the tire industry. YOHTA has the ability to act quickly and decisively to respond to changes in the market and to meet the needs of its customers. People who work for YOHTA are dedicated, collaborative, creative and passionate about what they do.

YOHTA distributes and sells tires in North and South America. Its product offerings include full ranges of agricultural, forestry, industrial, construction, and OTR tires, as well as a line of commercial truck tires. The company was founded in 1992 and is headquartered in Wakefield, Massachusetts with sales offices in Houston TX, Trussville AL as well as a team of remote Business Development and Territory sales managers located across the country. YOHTA has four distribution facilities located strategically across the country. YOHTA distributes and sells agricultural and other off-road tires under the company’s proprietary Alliance, Galaxy, Primex, and Yokohama brand names.

We offer an exciting and growing company with opportunity for advancement. We also offer a competitive benefits package including dental, vision, 401K, and multiple health options. Our North American headquarters is located in Wakefield, MA, just North of Boston.

We are hoping to find a motivated member to join our team who can help us to continue to grow. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Further, YOHTA recognizes any additional protected classes consistent with the jurisdictions where it does business. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

YOHTA has a hybrid working model for most positions that are office-based.

No Sponsorship

THE COMPANY Yokohama Off-Highway Tires America, Inc. (“YOHTA”) is part of the Yokohama Off-Highway Tire Group (“YOHT”), a group of affiliated entities which has become a leading presence in the global off-highway tire business, manufacturing and distributing Alliance, Galaxy, Primex and Yokohama brand off-highway tires. YOHTA is owned by the Yokohama Rubber Co. Ltd., one of thet largest tire manufacturers in the world. Effective January 1, 2021, YOHTA began to sell and distribute Yokohama brand off-highway tires in the United States in addition to its other brands. YOHTA offers the best of two worlds – the energy and entrepreneurial work environment of a smaller growth-oriented company affiliated with the stability and experience of one of the most respected and enduring companies in the tire industry. YOHTA has the ability to act quickly and decisively to respond to changes in the market and to meet the needs of its customers. People who work for YOHTA are dedicated, collaborative, creative and passionate about what they do. YOHTA distributes and sells tires in North and South America. Its product offerings include full ranges of agricultural, forestry, industrial, construction, and OTR tires, as well as a line of commercial truck tires. The company was founded in 1992 and is headquartered in Wakefield, Massachusetts with sales offices in Houston TX, Trussville AL as well as a team of remote Business Development and Territory sales managers located across the country. YOHTA has four distribution facilities located strategically across the country. YOHTA distributes and sells agricultural and other off-road tires under the company’s proprietary Alliance, Galaxy, Primex, and Yokohama brand names. We offer an exciting and growing company with opportunity for advancement. We also offer a competitive benefits package including dental, vision, 401K, and multiple health options. Our North American headquarters is located in Wakefield, MA, just North of Boston. We are hoping to find a motivated member to join our team who can help us to continue to grow. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Further, YOHTA recognizes any additional protected classes consistent with the jurisdictions where it does business. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. YOHTA has a hybrid working model for most positions that are office-based. No Sponsorship