HR Shared Services Representative II

The Human Resource Service Delivery Representative II aids with and facilitates the human resource processes for all employees. This role is the first point of contact for all employees and provides Level 2 (Tier 2) support for all Human Resources Service Areas including Recruiting, Benefits, Payroll, Compensation, Employee Records, Leave of Absence, Learning and Development.

• Provides support to HR Business Partners, Managers and Team Members regarding questions related to various HR data.
• Performs a variety of general administrative duties related to HR compliance.
• Work with HR Business Partners, Managers and appropriate COE’s regarding any follow up/reporting needed for various company-wide initiatives.
• Cross trained in various tasks and serves as SME for a minimum of 4 tasks.
• Responsible for process documentation for 3 or more SOPs.
• Collaborates with HRSS Team and other departments to create/revamp processes in order to improve efficiencies.
• Serves as a Trainer for Coordinator I role.
• Promotes an environment of teamwork and positivity.

Qualifications/Skills:

• Broad knowledge of HR principles
• Ability to independently handle, research, evaluate and resolve simplex problems for all HR principals (Recruiting, Benefits, Payroll, Compensation, Employee Records, Leave of Absence, Learning and Development, etc.) and use existing resources to assist with inquiries.
• Ability to adhere to deadlines, cycle times and service level agreements
• Maintains a high level of confidentiality
• Strong collaboration, teamwork, organizational, attention to detail and multi-tasking skills
• Strong written and verbal communication skills
• Minimum 1 year experience in Customer Service or Human Resources