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Csr Ii Jobs (NOW HIRING)

The State of Arizona

$36K/yr

CUSTOMER SERVICE REPRESENTATIVE 2 Apply now Job No: 541450 Work Type: Full-time Location: PINETOP Categories: Social Work/Human Services DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger ...

Olathe

Customer Service Representative II

Olathe, KS

$18.25 - $19.90/hr

The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited ...

Patterson Companies

Customer Service Rep II

Sturgis, SD · On-site

$15.75 - $21.50/hr

Job Summary As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill ...

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How much do csr ii jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for csr ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A CSR II (Customer Service Representative II) can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and sometimes through overtime or performance bonuses. Increasing income may involve developing strong communication skills, gaining experience, and working for companies that offer higher pay rates or incentive programs, often in a remote customer service environment. However, reaching this income level consistently depends on the employer, location, and individual performance.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance and technology. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.

Is CSR a good entry level position?

Customer Service Representative II (CSR II) is often considered an entry-level position that requires strong communication and problem-solving skills. It provides experience in customer interactions, often with on-the-job training, making it suitable for individuals starting their careers in customer service or related fields.

What is the difference between Csr Ii vs Customer Service Representative?

AspectCsr IiCustomer Service Representative
Required CredentialsHigh school diploma, some roles may require customer service certificationsHigh school diploma typically required; certifications optional
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, corporate settings
Employer & Industry UsageCommon in retail, telecom, finance sectorsWidespread across various industries including retail, telecom, healthcare
Job ResponsibilitiesHandling customer inquiries, resolving issues, providing product infoAssisting customers, processing orders, troubleshooting

The main difference between a Csr Ii and a Customer Service Representative is that Csr Ii roles often require more experience or specialized knowledge, and may involve handling more complex customer issues. Both positions are vital in customer support, but Csr Ii positions typically offer higher pay and more responsibilities within similar work environments.

How does the CSR II role typically collaborate with other departments to resolve customer issues?

As a CSR II, you will frequently work cross-functionally with departments such as technical support, billing, and sales to address complex customer inquiries or resolve escalated issues. This collaboration often involves gathering detailed information from customers, communicating customer needs to relevant teams, and following up to ensure timely resolution. Effective communication and teamwork are essential, as you serve as the primary liaison between the customer and internal departments. This collaborative approach not only leads to better customer experiences but also helps you develop a broader understanding of company operations.

What job makes $10,000 a month without a degree?

A Customer Service Representative II (CSR II) typically does not earn $10,000 a month without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or entrepreneurship, which may require strong communication skills, industry knowledge, or certifications but not necessarily a degree. Most roles paying this much are in sales, business ownership, or specialized technical fields with relevant experience.

What are the key skills and qualifications needed to thrive as a CSR II, and why are they important?

To thrive as a CSR II (Customer Service Representative II), you need strong interpersonal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is often required. Exceptional patience, active listening, and conflict resolution abilities help you stand out in handling complex customer interactions. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of issues in a dynamic service environment.

What are CSR II positions?

CSR II stands for Customer Service Representative II, which typically refers to an intermediate-level customer service role. Individuals in this position handle customer inquiries, resolve issues, process transactions, and may assist with more complex or escalated cases compared to entry-level CSRs. They often have previous customer service experience and are expected to use problem-solving skills and product knowledge to assist customers efficiently. CSR II roles may also involve training new staff or supporting team leaders with daily operations.
More about Csr Ii jobs
What states have the most Csr Ii jobs? States with the most job openings for Csr Ii jobs include:
What job categories do people searching Csr Ii jobs look for? The top searched job categories for Csr Ii jobs are:
Csr Ii jobs near you
Customer Service Representative 2

Customer Service Representative 2

Boise State University

Boise, ID • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Boise State University rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

216th of 537 rated colleges and universities

Job description

Customer Service Representative 2
Job no: 499697
Work type: Classified
Location: Boise, ID
Categories: Customer Service, Financial Aid, Student Affairs & Enrollment Management
Job Summary/Basic Function:
This position provides accurate and timely information, and assists students to better understand financial aid, scholarships, and other resources available to pay for college. Whether in-person, over the phone, or via email, the Customer Service Representative 2 makes a positive difference in the lives of students and their families every day by employing outstanding customer service and effective communication skills. This role can include wearing many different hats such as that of an interviewer, a detective, a confidant, or a lifeline in helping students and families navigate financing their education.
Department Overview:
The Financial Aid and Scholarships Department at Boise State University helps students and their families navigate the process of funding a college education. This office is a central resource for all types of financial assistance, ensuring students understand their options and have the support they need to afford their education. We also foster a respectful, collaborative, and results-driven work environment where all employees are encouraged to develop professionally, support team efforts, and take accountability for their actions.
Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:
60% of Time the Customer Service Representative 2 must:
  • Work effectively with external customers in-person, via email or phone
  • Provide assistance to prospective students, current students, their family members, high school counselors, and other departments on campus
  • Requires knowledge, confidence, and judgment to answer complex requests
  • Requirement to conduct in-depth interviews to elicit and record sensitive information
  • Determine customers' requests and needs and provide specialized information about financial aid and scholarship programs and services
  • Interpret technical information, and resolve complex, varied and challenging issues
  • Prepare clear and concise responses for customers
  • Perform a variety of office support functions, may include answering phones, screening and channeling calls, and taking messages; scheduling; composing and signing routine correspondence; receiving money; maintaining record keeping systems by adding or deleting information; compiling data and preparing reports

35% of Time the Customer Service Representative 2 must:
  • Maintain accurate working knowledge on current and upcoming state, federal, and university regulations relating to financial aid and scholarships
  • Determine the individual financial needs of a student, recommending available options and next steps
  • Answer financial aid-related questions, clarifying information, and working with students and their families to understand how to proceed with the financial aid and scholarships process. Protecting individuals' confidential information
  • Process student requests and/or initiating actions required
  • Collaborate with staff within the Office of Financial Aid and other departments on campus

5% of Time the Customer Service Representative 2 must:
  • Perform other duties as assigned.

Knowledge, Skills, Abilities:
  • Pleasant and positive demeanor with a commitment to exceptional customer service
  • Professional communication skills in all platforms: phone, email, or in-person
  • Possess strong attention to detail and recall to accommodate changes to workflow, processes or technology
  • A strong ability to be able to speak on rules and regulations
  • A high degree of human relation skills is required to persuade or influence others' behavior
  • Strong ability to multitask and manage multiple priorities simultaneously
  • Computer technology skills including the ability to competently navigate an enterprise resource management system, and intermediate keyboard skills of at least 40 WPM

Minimum Qualifications:
Some knowledge of: interviewing methods.
Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
Preferred Qualifications:
  • Associates degree or higher from an accredited institution OR an equivalent combination of relevant training and experience;
  • One or more years of experience in an college or university financial aid office or other high-demand, ever-changing professional office setting;
  • Experience operating and accessing data using a Windows operating system; Demonstrated verbal and written communication skills;
  • Analytical and problem-solving skills;
  • Ability to perform basic math calculations either by hand or using a calculator;
  • Ability to multi-task effectively;
  • Self-directed in managing and prioritizing work flow.

Salary and Benefits:
$17.94 per hour. Boise State University provides a best-in-class benefits package, including (but not limited to):
  • 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
  • Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
  • 11.96% University contribution to your PERSI retirement fund (Classified employees)
  • Excellent medical, dental and other health-related insurance coverages
  • Tuition fee waiver benefits for employees, spouses and their dependents
  • See our full benefits page for more information!

Required Application Materials:
  • Resume
  • Cover Letter
  • Three Professional References

About Us:
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.
Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.
Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/
Advertised: June 2, 2026 Mountain Daylight Time
Applications close: June 16, 2026 11:55 PM Mountain Daylight Time
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