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Csr Ii Jobs (NOW HIRING)

Incora

Customer Service Representative II

Fort Worth, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative II is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service ...

Lynden Door

Customer Service Rep II

Sumner, WA · On-site

$26 - $28/hr

Customer Service Representative II Our Customer Service Representative II is a knowledgeable professional who delivers the highest level of customer service and sales support, honoring the company ...

XPEL, Inc.

Customer Service Rep II

San Antonio, TX · On-site

$14.50 - $19.50/hr

The Customer Service Representative II is responsible for creating a positive customer experience within the respective responsibilities of in/out bound phone support, warranty, order management ...

Lynden Door, Inc

Customer Service Rep II

Sumner, WA

$26 - $28/hr

Customer Service Representative II Our Customer Service Representative II is a knowledgeable professional who delivers the highest level of customer service and sales support, honoring the company ...

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Csr Ii information

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How much do csr ii jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for csr ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Csr Ii vs Customer Service Representative?

AspectCsr IiCustomer Service Representative
Required CredentialsHigh school diploma, some roles may require customer service certificationsHigh school diploma typically required; certifications optional
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, corporate settings
Employer & Industry UsageCommon in retail, telecom, finance sectorsWidespread across various industries including retail, telecom, healthcare
Job ResponsibilitiesHandling customer inquiries, resolving issues, providing product infoAssisting customers, processing orders, troubleshooting

The main difference between a Csr Ii and a Customer Service Representative is that Csr Ii roles often require more experience or specialized knowledge, and may involve handling more complex customer issues. Both positions are vital in customer support, but Csr Ii positions typically offer higher pay and more responsibilities within similar work environments.

How does the CSR II role typically collaborate with other departments to resolve customer issues?

As a CSR II, you will frequently work cross-functionally with departments such as technical support, billing, and sales to address complex customer inquiries or resolve escalated issues. This collaboration often involves gathering detailed information from customers, communicating customer needs to relevant teams, and following up to ensure timely resolution. Effective communication and teamwork are essential, as you serve as the primary liaison between the customer and internal departments. This collaborative approach not only leads to better customer experiences but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a CSR II, and why are they important?

To thrive as a CSR II (Customer Service Representative II), you need strong interpersonal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is often required. Exceptional patience, active listening, and conflict resolution abilities help you stand out in handling complex customer interactions. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of issues in a dynamic service environment.

What are CSR II positions?

CSR II stands for Customer Service Representative II, which typically refers to an intermediate-level customer service role. Individuals in this position handle customer inquiries, resolve issues, process transactions, and may assist with more complex or escalated cases compared to entry-level CSRs. They often have previous customer service experience and are expected to use problem-solving skills and product knowledge to assist customers efficiently. CSR II roles may also involve training new staff or supporting team leaders with daily operations.
More about Csr Ii jobs
What states have the most Csr Ii jobs? States with the most job openings for Csr Ii jobs include:
What job categories do people searching Csr Ii jobs look for? The top searched job categories for Csr Ii jobs are:
Csr Ii jobs near you
Infographic showing various Csr Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 78% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative 2

Customer Service Representative 2

The State of Arizona

Phoenix, AZ • On-site

Other

Re-posted 26 days ago

State Of Arizona rating

7.8

Company rating: 7.8 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

20th of 50 rated states

Job description

Customer Service Representative 2

Apply now Job No: 540923
Work Type: Temporary
Location: PHOENIX
Categories: Administrative Support/Customer Service, Misc/Other/Not Applicable

SECRETARY OF STATE (DEPT OF STATE) SECRETARY OF STATE (DEPT OF STATE)
The mission of the Office of the Arizona Secretary of State is to provide services throughout the state to:
Preserve our history
Promote engagement; and
Protect the future
The office strives to achieve this mission by being trusted, accessible, innovative, and secure
Customer Service Representative 2
Job Location:
Address:  1700 W. Washington St., Phoenix, AZ 85007
Posting Details:
Salary: 20.00 
Grade: 4
 
Job Summary:

A Customer Service Representative 2 with the Elections Division of the Secretary of State's Office exercises judgment within established guidelines to perform journey level customer service activities by performing tasks related to answering customer inquiries received via telephone, in person, via email, or other communications. Customers may include members of the public, county and local officials, or members of the regulated community.
Primary duties include interaction with customers to provide information relating to rules, regulations, laws, policies and procedures. Secondary duties may include drafting correspondence, proofing election-related documents, handbooks and pamphlets, compiling statistics, data entry, resolving complaints, and assisting in keeping the office compliant with federal and state election laws.
This position is responsible for providing excellent customer service; for accuracy and timeliness of work products; for correctly interpreting rules and regulations; for the security of voter and customer information; for applying adequate problem-solving techniques and methods; disseminating information within guidelines; to solve customer service problems, and; to prioritize assigned tasks within parameters.

Job Duties:

Interact with citizens, candidates, or county and local officials on a variety of complex or sensitive issues. Act as primary customer service representative via telephone and email. Explain election related information to citizens desiring to participate in the election process. Explain election related requirements to potential candidates (e.g., qualifications, filing dates, filing requirements or other regulations). Assist county and municipal election officials with election related inquiries and requirements.
Research election related topics, compile information, and analyze policies and procedures for various Secretary of State publications. Interact with management and staff on a variety of complex or sensitive issues. Conduct and prepare a variety of research projects alongside management and staff, including, but not limited to the production of Office handbooks.
Assist with the master election calendar for each election cycle, including researching relevant election dates, events, and statutory and constitutional duties across jurisdictions.
Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs):

Knowledge:
Basic knowledge of Arizona elections, state government and duties of Secretary of State.
Knowledge of computer hardware and software or other resources necessary to conduct research, review materials, edit or create documents, and organize electronic files.
Skills:
Excellent oral, written, and interpersonal communications.
Customer service and problem-solving skills that follow established procedures, rules and policies.
Skilled in transcribing, creating, editing and summarizing meeting minutes.
Can set and achieve realistic yet ambitious goals
Abilities:
Adaptive to change in procedures or responsibilities.
Promote a positive work environment that contributes to overall success of the Agency.
Interpret and apply Agency and Election Div. procedures and policies.
Prioritize multiple tasks and assignments.
Can initiate and complete tasks without close supervision or instruction
Can advise team members in resolving customer service issues.

Pre-Employment Requirements:
  • Valid Az Driver License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Advertised: 18 May 2026 US Mountain Standard Time
Applications close:

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About State of Arizona

Sourced by ZipRecruiter

State of Arizona is not a conventional company, but the governmental structure presiding over the U.S. state of Arizona, headquartered in Phoenix, AZ. The State of Arizona operates within the industry of government administration and public services across various sectors including education, health, public safety, transportation, and economic services. These services are aimed to ensure the security, prosperity, and well-being of the Arizona citizens and communities. Founded on February 14, 1912, when Arizona became the 48th state to join the Union, the State of Arizona is committed to providing people-centric, efficient, and effective government. Its mission is to improve the quality of life for all Arizonans by providing a secure environment and advancing the state's economy.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

Year founded

1912

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