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Csr Ii Jobs (NOW HIRING)

Yusen Logistics

Customer Service Rep II

Louisville, KY · On-site

$15.25 - $21/hr

Overview Position Summary As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced support, resolving complex issues ...

Yusen Logistics

Customer Service Rep II

Louisville, KY · On-site

$14.75 - $20/hr

Overview Position Summary As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced support, resolving complex issues ...

Puyenpa

Customer Service Representative II

Washington, DC · On-site

$18 - $24.50/hr

We are seeking a Customer Service Representative II to support The Centers for Medicare & Medicaid Services (CMS) Comprehensive Error Rate Testing (CERT) program. This position courteously and ...

Valvoline

Customer Service Rep II

Lexington, KY · On-site

$14 - $19/hr

Customer Service Rep II At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor ...

Dal-Tile

Customer Service Representative II

Grand Rapids, MI · On-site

$14.75 - $20/hr

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such ...

Goldbelt

Customer Service Representative II

Chicago, IL · On-site

$19.23 - $28.85/hr

The Customer Service Representative II provides intermediate-level support and independently handles moderately complex STR program inquiries as part of daily customer service call center operations.

GRTC Transit System

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

... Customer Service email, Bus Tracker and GRTC.com). * Represent GRTC with proper communication ... Proficiency will be gauged by the completion of two assessments: (1) assessment will determine ...

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Csr Ii information

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How much do csr ii jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for csr ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR II?

CSR II stands for Customer Service Representative II, which typically refers to an intermediate-level customer service role. Individuals in this position handle customer inquiries, resolve issues, process transactions, and may assist with more complex or escalated cases compared to entry-level CSRs. They often have previous customer service experience and are expected to use problem-solving skills and product knowledge to assist customers efficiently. CSR II roles may also involve training new staff or supporting team leaders with daily operations.

What are the key skills and qualifications needed to thrive as a CSR II?

To thrive as a CSR II (Customer Service Representative II), you need strong interpersonal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is often required. Exceptional patience, active listening, and conflict resolution abilities help you stand out in handling complex customer interactions. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of issues in a dynamic service environment.

How does the CSR II role typically collaborate with other departments to resolve customer issues?

As a CSR II, you will frequently work cross-functionally with departments such as technical support, billing, and sales to address complex customer inquiries or resolve escalated issues. This collaboration often involves gathering detailed information from customers, communicating customer needs to relevant teams, and following up to ensure timely resolution. Effective communication and teamwork are essential, as you serve as the primary liaison between the customer and internal departments. This collaborative approach not only leads to better customer experiences but also helps you develop a broader understanding of company operations.

What is the difference between Csr Ii vs Customer Service Representative?

AspectCsr IiCustomer Service Representative
Required CredentialsHigh school diploma, some roles may require customer service certificationsHigh school diploma typically required; certifications optional
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, corporate settings
Employer & Industry UsageCommon in retail, telecom, finance sectorsWidespread across various industries including retail, telecom, healthcare
Job ResponsibilitiesHandling customer inquiries, resolving issues, providing product infoAssisting customers, processing orders, troubleshooting

The main difference between a Csr Ii and a Customer Service Representative is that Csr Ii roles often require more experience or specialized knowledge, and may involve handling more complex customer issues. Both positions are vital in customer support, but Csr Ii positions typically offer higher pay and more responsibilities within similar work environments.

More about Csr Ii jobs

What states have the most Csr Ii jobs?

States with the most job openings for Csr Ii jobs include:

What job categories do people searching Csr Ii jobs look for?

The top searched job categories for Csr Ii jobs are:

Csr Ii jobs near you
Infographic showing various Csr Ii job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Monoflo International

Winchester, VA • On-site

$46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Monoflo International rating

6.1

Company rating: 6.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

104th of 122 rated packaging manufacturers

Job description

The Customer Service Representative II is responsible for supporting daily sales activities for accounts within assigned industry markets and geographic regions. This position serves as the liaison between customers, the Sales Team, Production, and Logistics while providing industry-leading customer service.
Essential Duties and Responsibilities:
  • Provide complete service support to designated key accounts and field sales representatives within an assigned region
  • Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to:
    • obtaining freight estimates
    • processing quotation inquiries and issuing quote
    • order tracking (from quote to production through shipment)
    • writing up orders
    • stock status
    • follow-up after shipping
    • inquiring for future needs
    • returns authorizations and support issues
  • Daily review of various reports, such as open orders and order acknowledgement
  • Prepare daily/weekly reports for internal and external parties as required
  • Participate in weekly Customer conference calls, as required
  • IQMS order entry and edit
  • Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects.
  • Serve as the main plant contact for Customers and Sales Team
  • Work with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative Lead
  • Support Accounts Receivable in the collection and management of outstanding accounts
  • Assist with qualifying new business from existing customers
  • Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers
  • Update customer contact information in contact management software on an as needed basis
  • Other duties as assigned by the Supply Chain Manager
  • Assist Customer Service Representative Lead
  • Report to Customer Service Representative Lead and then Supply Chain Manager

Qualifications:
  • High school diploma and three years of customer service experience is required (manufacturing environment experience is preferred)
  • Must be a self-starter with initiative and ability to work independently with guidance and direction
  • Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously
  • Detail-oriented
  • Must be very adaptable to manage changes in priorities and take direction
  • Good computer skills including Microsoft Office and Adobe Acrobat
  • Familiarity with manufacturing ERP systems (IQMS preferred) a plus
  • Strong communication skills - both written and verbal

Comprehensive Benefits & Perks:
  • Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities.
  • Health Coverage: Medical, dental, and vision insurance.
  • Security: Short-term and long-term disability insurance.
  • Optional Extras: Employee-paid voluntary life insurance and supplemental benefits.
  • Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown.
  • Unique Perks: • Raffles for concerts, sports, and entertainment tickets. • Locally sourced prize raffles. • Monthly happy hours to unwind and connect with the team.

Who we are:
Monoflo International, Inc. stands as a prominent provider of innovative and eco-friendly business-to-business reusable packaging solutions. Since our inception in 1973, we've remained a family-owned and operated enterprise, steadily advancing as a premier manufacturer of plastic, reusable transport packaging solutions. While our product range is diverse, our core focus remains unwavering: harnessing cutting-edge technology to produce top-tier products that facilitate seamless product transportation for our clients.
We empower our employees to steer their career trajectories, fostering an environment where dedication and excellence are duly recognized and rewarded with avenues for growth. While collaboration is central to our ethos, we emphasize individual accountability and ownership as fundamental drivers of success within our organization.
If you're seeking an opportunity to seize control of your daily responsibilities and projects while thriving in an environment where colleagues share a deep pride in their work, seize the moment and apply today!
Disclaimer: Monoflo International is an equal opportunity, drug-free employer.
Salary Description
Range starts @ $46,000 per year

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