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Csr Ii Jobs (NOW HIRING)

UAB

CUSTOMER SERVICE REPRESENTATIVE (2)

Tampa, FL · On-site

$15 - $21.15/hr

The University of Alabama at Birmingham (UAB) seeks a CUSTOMER SERVICE REPRESENTATIVE to receive ... Cash management (Hourly Rate: $15.00 - $21.15) High School diploma or GED and two (2) years of ...

Allergan Aesthetics

Customer Service Rep II

Austin, TX · On-site

$19/hr

Customer Support Specialist II We are in search of a dependable customer service specialist who ... Representatives are responsible for email order processing and resolution of issues that may ...

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Customer Service Rep Location: Indianapolis, IN (onsite) Type: Contract Compensation: $20/HR ... Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior ...

JobFormance

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Education & Experience Requirements of Customer Service Representative: * 2+ years of Customer Service experience. * Must have strong organizational skills. * Must be a motivated professional who is ...

iLocatum

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Education & Experience Requirements of Customer Service Representative: * 2+ years of Customer Service experience. * Must have strong organizational skills. * Must be a motivated professional who is ...

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Customer Service Rep Location: Indianapolis, IN (onsite) Type: Contract Compensation: $20/HR ... Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior ...

Trinseo LLC

Customer Service Representative II

Midland, MI · On-site

$13.75 - $18.75/hr

Overview (Scope of Role) The Customer Service Representative will be responsible for a standard ... This will be a hybrid position in Midland, MI. 2-3 days per week in office. Responsibilities

Titan America

Customer Service Rep II

Deerfield Beach, FL · On-site

$15.50 - $21/hr

Overview Replenishment Customer Service Representative Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will ...

Titan America

Customer Service Rep II

Deerfield Beach, FL · On-site

$15.50 - $21/hr

Overview Replenishment Customer Service Representative Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will ...

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Csr Ii information

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$9

$18

$26

How much do csr ii jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for csr ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR II?

CSR II stands for Customer Service Representative II, which typically refers to an intermediate-level customer service role. Individuals in this position handle customer inquiries, resolve issues, process transactions, and may assist with more complex or escalated cases compared to entry-level CSRs. They often have previous customer service experience and are expected to use problem-solving skills and product knowledge to assist customers efficiently. CSR II roles may also involve training new staff or supporting team leaders with daily operations.

What are the key skills and qualifications needed to thrive as a CSR II?

To thrive as a CSR II (Customer Service Representative II), you need strong interpersonal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is often required. Exceptional patience, active listening, and conflict resolution abilities help you stand out in handling complex customer interactions. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of issues in a dynamic service environment.

How does the CSR II role typically collaborate with other departments to resolve customer issues?

As a CSR II, you will frequently work cross-functionally with departments such as technical support, billing, and sales to address complex customer inquiries or resolve escalated issues. This collaboration often involves gathering detailed information from customers, communicating customer needs to relevant teams, and following up to ensure timely resolution. Effective communication and teamwork are essential, as you serve as the primary liaison between the customer and internal departments. This collaborative approach not only leads to better customer experiences but also helps you develop a broader understanding of company operations.

What is the difference between Csr Ii vs Customer Service Representative?

AspectCsr IiCustomer Service Representative
Required CredentialsHigh school diploma, some roles may require customer service certificationsHigh school diploma typically required; certifications optional
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, corporate settings
Employer & Industry UsageCommon in retail, telecom, finance sectorsWidespread across various industries including retail, telecom, healthcare
Job ResponsibilitiesHandling customer inquiries, resolving issues, providing product infoAssisting customers, processing orders, troubleshooting

The main difference between a Csr Ii and a Customer Service Representative is that Csr Ii roles often require more experience or specialized knowledge, and may involve handling more complex customer issues. Both positions are vital in customer support, but Csr Ii positions typically offer higher pay and more responsibilities within similar work environments.

More about Csr Ii jobs

What states have the most Csr Ii jobs?

States with the most job openings for Csr Ii jobs include:

What job categories do people searching Csr Ii jobs look for?

The top searched job categories for Csr Ii jobs are:

Csr Ii jobs near you
Infographic showing various Csr Ii job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Tricehealthcare

Eatontown, NJ • On-site

$16 - $22/hr

Other

Re-posted 3 days ago

Job description

Description:
Customer Support Specialist.
Pay rate #####
M-F 8-5
2-5 years Experience in role.
PRIMARY FUNCTION:
1. State the primary function or overall purpose of your position.
Enter orders and coordinate order transport accurately, timely and efficiently. Establish and maintain a working relationship with customers, assisting them and market channels in pricing, equipment identification and expediting.
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
2. List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
A. Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service.
B. Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management
C. Manage all shipping details for customer orders in coordination with the Operations group, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product.
D. Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service
E. Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels.
F. Keep job skills and product knowledge current through participation in in-house training and outside educational opportunities to provide maximum value to the customer service representative position, to our customers and to Eaton.
G. Other duties as assigned by Manager
Education and/or Experience:
BS/BA degree or three to five years related experience. Strong customer service and or leadership background preferred.
Technical Skills:
Strong communications skills. Excellent problem solving skills. Strong knowledge and proficiency with personal computers and related software (i.e. MFG Pro, Word, MS Office). Accurate and thorough data entry skills required.
Language Skills:
Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence. Ability to write routine reports and business correspondence. Ability to speak effectively on the phone and before groups of customers and employees of the organization.
Nature of Activity:
Basic problem solving based upon precedent. Impact against technical, management and/or motivational activity. Work independently in a fast paced environment.

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