ZipRecruiter

Log In

1

Customer Service Representative Ii Jobs (NOW HIRING)

Safran

Customer Service Representative II

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Customer Service Representative II Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors ...

Safran

Customer Service Representative II

Long Beach, CA · On-site

$16.75 - $22.75/hr

Customer Service Representative II Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors ...

Olathe

Customer Service Representative II

Olathe, KS · On-site

$18.62 - $20.30/hr

The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited ...

Artech

Customer Service Representative II

Saint Paul, MN · On-site

$20 - $21/hr

Customer Service Representative II Job ID: 19585-1 Location: Arden Hills, MN 55112 Duration: 12 Months Pay Rate: $20.00-$21.00/hr. on W2 Must-Have * HS Diploma/GED required * Minimum 1 year relevant ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative 2 JobsCustomer Service Representative II Jobs

Customer Service Representative Ii information

See salary details

$9

$18

$26

How much do customer service representative ii jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service representative ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Representative II?

A Customer Service Representative II is a mid-level customer service professional who handles more complex customer inquiries and issues than entry-level representatives. They are responsible for assisting customers via phone, email, or chat, resolving problems, providing information about products or services, and ensuring customer satisfaction. This role often requires previous customer service experience and strong communication, problem-solving, and multitasking skills. Customer Service Representative IIs may also mentor junior staff, escalate unresolved issues, and help improve customer service processes within their organization.

What are the key skills and qualifications needed to thrive as a Customer Service Representative II?

To thrive as a Customer Service Representative II, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is often required. Patience, active listening, and a positive attitude help you excel in resolving customer concerns and building rapport. These skills are essential for ensuring customer satisfaction, maintaining brand reputation, and effectively handling complex service issues.

How does a Customer Service Representative II typically interact with other departments to resolve customer issues?

As a Customer Service Representative II, you will frequently collaborate with teams such as technical support, billing, and sales to resolve complex customer inquiries. This role often serves as a liaison, escalating issues that require specialized expertise while ensuring the customer's concerns are addressed efficiently. Strong communication skills and the ability to coordinate across departments are essential, as you'll be responsible for following up and keeping customers informed throughout the resolution process. This cross-functional teamwork not only helps in providing better customer experiences but also offers valuable exposure to different areas of the organization.

What is the difference between Customer Service Representative Ii vs Customer Service Representative I?

AspectCustomer Service Representative ICustomer Service Representative II
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; some roles may prefer additional training or certifications
Work EnvironmentCall centers, retail, or office settingsSimilar environments, often handling more complex customer issues
Job ResponsibilitiesHandling basic customer inquiries, processing transactionsManaging more complex issues, providing detailed product information
Experience LevelEntry-levelTypically requires some prior experience or demonstrated skills

Customer Service Representative II roles generally involve handling more complex customer interactions and may require additional experience or training compared to Customer Service Representative I positions. Both roles are common in call centers and retail environments, focusing on customer support and communication skills.

What other jobs can a customer service representative do?

A Customer Service Representative II can often transition into roles such as account manager, sales associate, technical support specialist, or client services coordinator, leveraging skills in communication, problem-solving, and product knowledge. These positions may require familiarity with CRM software, certifications, or additional training, and often involve similar customer-facing or administrative responsibilities.

What cities are hiring for Customer Service Representative Ii jobs?

Cities with the most Customer Service Representative Ii job openings:

What states have the most Customer Service Representative Ii jobs?

States with the most job openings for Customer Service Representative Ii jobs include:

What are popular job titles related to Customer Service Representative Ii jobs?

For Customer Service Representative Ii jobs, the most frequently searched job titles are:

Customer Service Representative Ii jobs near you
Infographic showing various Customer Service Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Omaha, NE • On-site

Genuine Parts Company
Retail • 10K+ employees
Learn more about Genuine Parts Companyexternal

$15.25 - $20.75/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES :
  • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • Performs other duties as assigned.
EDUCATION & EXPERIENCE
  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.

PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply