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Customer Service Representative Ii Jobs (NOW HIRING)

VENU+

Customer Service Representative II

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representative II VENU+ Corporate Office - Orlando, FL 32809 Overview Position Type Full Time Job Shift Any/Variable Education Level High School Travel Percentage None Category ...

Yusen Logistics

Customer Service Rep II

Louisville, KY · On-site

$15.25 - $21/hr

Overview Position Summary As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced support, resolving complex issues ...

V2X

Customer Service Rep II

Fayetteville, NC

$14.75 - $20/hr

The Customer Service Rep II operates under the direct supervision of the Personal Property Shipping Office Outbound/Inbound Lead with oversight by the PPPO Supervisor. Requires a working knowledge of ...

AAON, Inc.

Customer Service Representative II

Tulsa, OK · On-site

$14.50 - $19.75/hr

The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution. This role contributes to ...

Dal-Tile

Customer Service Representative II

Grand Rapids, MI · On-site

$14.75 - $20/hr

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such ...

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... As a Level II representative, you will handle advanced problem-solving, manage end-to-end order ...

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Customer Service Representative Ii information

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How much do customer service representative ii jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service representative ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Representative II?

A Customer Service Representative II is a mid-level customer service professional who handles more complex customer inquiries and issues than entry-level representatives. They are responsible for assisting customers via phone, email, or chat, resolving problems, providing information about products or services, and ensuring customer satisfaction. This role often requires previous customer service experience and strong communication, problem-solving, and multitasking skills. Customer Service Representative IIs may also mentor junior staff, escalate unresolved issues, and help improve customer service processes within their organization.

What are the key skills and qualifications needed to thrive as a Customer Service Representative II?

To thrive as a Customer Service Representative II, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is often required. Patience, active listening, and a positive attitude help you excel in resolving customer concerns and building rapport. These skills are essential for ensuring customer satisfaction, maintaining brand reputation, and effectively handling complex service issues.

How does a Customer Service Representative II typically interact with other departments to resolve customer issues?

As a Customer Service Representative II, you will frequently collaborate with teams such as technical support, billing, and sales to resolve complex customer inquiries. This role often serves as a liaison, escalating issues that require specialized expertise while ensuring the customer's concerns are addressed efficiently. Strong communication skills and the ability to coordinate across departments are essential, as you'll be responsible for following up and keeping customers informed throughout the resolution process. This cross-functional teamwork not only helps in providing better customer experiences but also offers valuable exposure to different areas of the organization.

What is the difference between Customer Service Representative Ii vs Customer Service Representative I?

AspectCustomer Service Representative ICustomer Service Representative II
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; some roles may prefer additional training or certifications
Work EnvironmentCall centers, retail, or office settingsSimilar environments, often handling more complex customer issues
Job ResponsibilitiesHandling basic customer inquiries, processing transactionsManaging more complex issues, providing detailed product information
Experience LevelEntry-levelTypically requires some prior experience or demonstrated skills

Customer Service Representative II roles generally involve handling more complex customer interactions and may require additional experience or training compared to Customer Service Representative I positions. Both roles are common in call centers and retail environments, focusing on customer support and communication skills.

What other jobs can a customer service representative do?

A Customer Service Representative II can often transition into roles such as account manager, sales associate, technical support specialist, or client services coordinator, leveraging skills in communication, problem-solving, and product knowledge. These positions may require familiarity with CRM software, certifications, or additional training, and often involve similar customer-facing or administrative responsibilities.

What cities are hiring for Customer Service Representative Ii jobs?

Cities with the most Customer Service Representative Ii job openings:

What states have the most Customer Service Representative Ii jobs?

States with the most job openings for Customer Service Representative Ii jobs include:

What are popular job titles related to Customer Service Representative Ii jobs?

For Customer Service Representative Ii jobs, the most frequently searched job titles are:

Customer Service Representative Ii jobs near you
Infographic showing various Customer Service Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Orlando, FL • On-site

VENU+
See more jobs at VENU+external

$15 - $20.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Customer Service Representative II

VENU+ Corporate Office - Orlando, FL 32809

Overview

Position Type Full Time Job Shift Any/Variable Education Level High School Travel Percentage None Category Customer Service

Description

At VENU+, work feels like play — but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.

If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+.

At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally:

Benefits Available to Qualifying Full-Time and Part-Time Employees:

  • Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
  • Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
  • Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
  • And more!!

Grow your career with great benefits—and even better people!

Responsibilities

The Customer Service Representative will interact with customers to plan and book reservations for Venu+ products. This position must be knowledgeable about our products and services as well as anticipate customer needs, suggest alternatives, and problem solving. The role will interact with customers in a professional manner while exhibiting diplomacy and tact when handling and resolving complaints to ensure a positive customer experience.

  • Provides professional and great customer service

  • Responds efficiently to customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

  • Enters reservations into the computer according to standard operating procedures

  • Follows all company policies and procedures; ensures personal appearance is clean and professional

  • Completes responsibilities with a minimal amount of supervision

  • Follow written instructions and documented procedures

  • Performs other related duties as assigned

  • ce

Qualifications

  • 6 months to 1 year of Customer service (Call Center) experience preferred in hospitality or entertainment industry

  • Ability to communicate effectively, verbal and written in a professional demeanor

  • Ability to work a flexible, changing schedule with regards to days and hours

  • Ability to multi-task in a fast-paced environment with attention to details

  • Strong people skills and good at conflict resolution – is a team player

  • Proficient in Microsoft Office products

  • High school diploma or equivalent

Apply