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Customer Service Representative Ii Jobs (NOW HIRING)

Pride Global

CSC Customer Service Rep II

Dallas, TX · On-site

$18/hr

Pride Health is hiring a CSC Customer Service Rep II to support our client's healthcare facility in Dallas, TX Job Details: Schedule: Shift: 11 AM to 7:30 PM, Work Week: Tuesday to Saturday. Shift: 2 ...

Dal-Tile

CUSTOMER SERVICE REP II - SSC

Grand Rapids, MI · On-site

$14.75 - $20.25/hr

Customer Service Representative II Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our ...

GRTC

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

... Customer Service email, Bus Tracker and GRTC.com). * Represent GRTC with proper communication ... Proficiency will be gauged by the completion of two assessments: (1) assessment will determine ...

AbbVie

Customer Service Rep II

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Specialist II We are in search of a dependable customer service specialist who ... Representatives are responsible for email order processing and resolution of issues that may ...

UAB

CUSTOMER SERVICE REPRESENTATIVE (2)

Tampa, FL · On-site

$15 - $21.15/hr

The University of Alabama at Birmingham (UAB) seeks a CUSTOMER SERVICE REPRESENTATIVE to receive ... Cash management (Hourly Rate: $15.00 - $21.15) High School diploma or GED and two (2) years of ...

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Customer Service Representative Ii information

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How much do customer service representative ii jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service representative ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Representative II?

A Customer Service Representative II is a mid-level customer service professional who handles more complex customer inquiries and issues than entry-level representatives. They are responsible for assisting customers via phone, email, or chat, resolving problems, providing information about products or services, and ensuring customer satisfaction. This role often requires previous customer service experience and strong communication, problem-solving, and multitasking skills. Customer Service Representative IIs may also mentor junior staff, escalate unresolved issues, and help improve customer service processes within their organization.

What are the key skills and qualifications needed to thrive as a Customer Service Representative II?

To thrive as a Customer Service Representative II, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is often required. Patience, active listening, and a positive attitude help you excel in resolving customer concerns and building rapport. These skills are essential for ensuring customer satisfaction, maintaining brand reputation, and effectively handling complex service issues.

How does a Customer Service Representative II typically interact with other departments to resolve customer issues?

As a Customer Service Representative II, you will frequently collaborate with teams such as technical support, billing, and sales to resolve complex customer inquiries. This role often serves as a liaison, escalating issues that require specialized expertise while ensuring the customer's concerns are addressed efficiently. Strong communication skills and the ability to coordinate across departments are essential, as you'll be responsible for following up and keeping customers informed throughout the resolution process. This cross-functional teamwork not only helps in providing better customer experiences but also offers valuable exposure to different areas of the organization.

What is the difference between Customer Service Representative Ii vs Customer Service Representative I?

AspectCustomer Service Representative ICustomer Service Representative II
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; some roles may prefer additional training or certifications
Work EnvironmentCall centers, retail, or office settingsSimilar environments, often handling more complex customer issues
Job ResponsibilitiesHandling basic customer inquiries, processing transactionsManaging more complex issues, providing detailed product information
Experience LevelEntry-levelTypically requires some prior experience or demonstrated skills

Customer Service Representative II roles generally involve handling more complex customer interactions and may require additional experience or training compared to Customer Service Representative I positions. Both roles are common in call centers and retail environments, focusing on customer support and communication skills.

What other jobs can a customer service representative do?

A Customer Service Representative II can often transition into roles such as account manager, sales associate, technical support specialist, or client services coordinator, leveraging skills in communication, problem-solving, and product knowledge. These positions may require familiarity with CRM software, certifications, or additional training, and often involve similar customer-facing or administrative responsibilities.

What cities are hiring for Customer Service Representative Ii jobs?

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What states have the most Customer Service Representative Ii jobs?

States with the most job openings for Customer Service Representative Ii jobs include:

What are popular job titles related to Customer Service Representative Ii jobs?

For Customer Service Representative Ii jobs, the most frequently searched job titles are:

Customer Service Representative Ii jobs near you
Infographic showing various Customer Service Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Kennesaw, GA • On-site

American Carpet South
Construction • 51 - 200 employees
Learn more about American Carpet Southexternal

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

The primary role of the Customer Service Representative II is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our “Say Yes” values while maintaining financial objectives.    

About You
(Who we're looking for)
  • You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
  • Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.
Essential Functions
(What you would be in charge of)
  • You will be making and receiving a high number of scheduling calls.
  • You will verify purchased items with the customer to ensure they receive the correct product.
  • You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
  • You will follow up with the customer upon installation to make sure they are highly satisfied.
Qualifications
(Your experience may be similar to)
  • You value customer service and understand what it means to SAY YES to the customer
  • You are not afraid of challenges and adapt to changes in processes.
  • You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
  • Problem solving is something you call yourself a pro at
Requirements
(What we need you to rock in)
  • You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
  • You are organized and like everyone to keep things as such
Benefits
  • Medical, Dental, Vision
  • Vacation (Planned Time Off)
  • Sick/Personal (Unplanned Time Off)
  • Flexible Spending Accounts
  • Health Savings Account (HSA) 
  • Commuter Accounts
  • 401k with Employer match
  • Voluntary Short Term Disability
  • Company Paid Life Insurance and ADD
  • Employee Assistance Program (EAP)