Lab Coordinator

FourStone Partners is an innovative consulting firm specializing in business development, sales outsourcing, and operational support services within the Workers' Compensation industry. 

We are currently seeing a Lab Scheduling Coordinator to join our growing team! The Lab Scheduling Coordinator is responsible for effectively coordinating the completion of Pharmacogenomic (PGx) and Toxicology (Tox) testing in accordance with company requirements for workers’ compensation claims patients. This is an on-site position located in West Chester, PA.

Essential Duties:

• Perform outbound calls to treating physician offices and claimants to schedule PGx and/or Toxicology testing of patients; verify contact information during initial call.
• Advise nurses, medical assistants, patients, and at times the treating physician as to why the test is being administered and the procedures surrounding the testing.
• Follow up with physician office post appointment to ensure testing was administered; reschedule missed testing as necessary.
• Facilitate virtual observations of oral PGx and oral Toxicology tests with claimants.
• Communicate with the processing lab to ensure all necessary information and forms for test processing have been received.
• Document all details surrounding initial phone call, appointment time and dates, dates when tests was shipped with method of shipment, follow up calls, rescheduling of appointments, verifying contact information, and any other necessary details .
• Maintain files associated with lab test results and payment of tests.
• Other duties as assigned.

Ideal candidate skills:

• Highly articulate with professional, friendly demeanor
• Sales and persuasion skills
• Ability to follow workflow instructions
• Attention to detail and prompt follow up
• Proficient use of computers including MS Office

FourStone Partners recognizes that our greatest assets are our employees. We strive to create a mutually rewarding work environment to ensure employee engagement, recognition, and professional development. Our total rewards package includes a competitive salary, excellent benefits, traditional and Roth 401(k), educational assistance, life insurance, and ongoing rewards and recognition. These programs aim to protect your health, your finances, and ultimately your peace of mind. Come join our team!