Property Manager

POSITION SUMMARY:

The Apartment Property Manager manages the apartment community as a complete business unit in order to achieve operational and financial results. They train, supervise and mentor a team of Leasing Consultants and Maintenance staff to uphold the company’s policies for leasing, marketing, accounting, property appearance, and resident customer service.

Responsibilities:

• • Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
•  Plans and conducts weekly staff meetings.
•  Manages leasing activity to ensure budgeted goals are achieved; breaks down monthly targets to daily/weekly, individualized goals; decides on weekly specials; leases apartments.
•  Provides team leadership and focus; holds staff accountable for results.
• Provides coaching and feedback to staff; ensures job expectations are known and followed for all persons on the team; ensures consistency of personnel decisions/actions.
•  Handles elevated resident issues; ensures staff is focused on improving resident satisfaction through all interactions.
• Schedules staff; plans for vacations and business requirements.
• Oversees/directs local marketing strategy for property; works with corporate Marketing team.
•  Stays current on relevant market issues and competitive information.
• Manages income and expenses to achieve operational budget; review and approve property expenses; authorizes expenditures.
• Generates property wide communication to residents to inform and update them on issues and/or their apartment community.
•  Assists in the preparation of the operational budget.
• Walks the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn’t meet standards.

CUSTOMER SERVICE RESPONSIBILITIES:

• Communicate with residents and prospects in a professional manner.
• Read and/or listen to resident requests/complaints.
• Receive resident complaints in a calm, open, and professional manner.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.

Qualifications:

• 3-5 years of experience in property management.
• Local market experience with proven history in customer service, negotiation, and property marketing.
• Certified Property Manager (CPM), Certified Apartment Manager (CAM) certification(s) strongly preferred.
• Yardi experience preferred.
• Attention to detail, organizational, prioritization and multi-tasking skills necessary.

Benefits:

• Growth opportunities 
• Pay: $55,000.00 plus bonuses 
• Medical/Dental/Vision Insurance
• 401k Plan
• PTO as soon as 60 days
• Paid time off