Bank Teller/ Customer Service Representative

Job Summary

• Receives and pays out money, and keeps records of money involved in financial transactions. Complies with all Bank policies and regulations.

General Accountabilities

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures.
• Enters customers' transactions into computer to record transactions, issuing computer generated receipts.
• Places hold on accounts for uncollected funds.
• Orders daily supply of cash.
• Counts incoming cash.
• Balances currency, coin, and checks in cash drawer at end of shift.
• Explains and promotes products or services such as, Merchant Card services, Credit Cards, Payroll services, Deposit, Savings and Certificate of Deposits, Online Banking, etc.
• Opens new accounts.
• Removes deposits from, and counts and balances cash in, automated teller machines.
• Accepts loan payments.
• Answers incoming calls and direct them to appropriate personnel.
• Provide outstanding customer service at all times.
• Make credit card cash advances, cashiers check and money orders.
• Performs other related duties as requested or assigned.
• Responsible for complying with bank policies, BSA and related laws.
• * The company reserves the right to add or change duties at any time.

Job Qualifications

• Minimum Education: High School diploma or equivalent.
• Minimum Experience: 2 years.
• Preferred Experience: 2 years, or equivalent combination of education and experience.

Competencies

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Works well in group problem solving situations; Uses reason.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates group presentation skills; Participates in meetings.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and returns.

Skills: Mathematical

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Skills: Administrative

• Assemble and organize numerical data
• Enter customer information and transactions into database

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Required to stand for long periods of time.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift moderate weights (25-50 pounds).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment

• Exposure to adverse conditions.
• Exposure to moving mechanical parts.
• Exposure to fumes or airborne particles.
• Exposure to outside weather conditions.
• Possible risk of electrical shock
• Possible risk of radiation and vibration.
• The noise level in the work environment usually is low.