Global Transaction Banking Jobs (NOW HIRING)

OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Division. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

YOUR IMPACT

We are seeking to recruit a highly motivated individual to manage and have primary oversight of the local Client Services function and team. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams, supporting Transaction Banking Payment Services, or FX Transaction Flows, with a strong focus on delivering client service excellence coupled with risk management within an evolving team.

The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking.

Key responsibilities will include managing strategic clients end-to-end as part of the onboarding process, adhering to key controls to meet jurisdictional regulatory requirements, focusing on meeting and exceeding client deadlines and expectations – ensuring an exceptional client experience while contributing to a highly motivated team.

OUR IMPACT

Transaction Banking Operations is focused on scaling the Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape.

Our organization is the first line of defense for control and governance to protect both clients’ and the firm’s financial assets; and to provide a differentiated, best-in-class client service. Transaction Banking Operations operates with regional presence in, Amsterdam, Singapore, Bengaluru, London, New York, and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business.

We manage a wide range of complex processes, with members developing skills and competencies around client service (client onboarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting/settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite transaction banking products for our Corporate Clients.
• Be client service, control, and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our Client Service functions globally and help, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client onboarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR BASIC QUALIFICATIONS

• Bachelor’s degree with 4+ years of professional and relevant experience
• Experience with Client Service in Transaction Banking, Payment Processing or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient with key principles of client support and risk management
• Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Excellent communication skills (written and verbal)

PREFERRED QUALIFICATION

• Leadership and Coaching skills
• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environment
• Accuracy and attention to detail
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Strong analytical skills
• Well-developed organizational skills

Goldman Sachs Equal Opportunity Statement

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Benefits Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Complete Benefits Information

Read more about the full suite of class‑leading benefits our firm has to offer.