Anti-Trafficking Case Manager

Position Summary

The Anti-Trafficking Case Manager will be responsible for providing comprehensive case management services utilizing a trauma-informed and culturally responsive approach to individuals identified as high-risk for human trafficking within the community and those seeking safety in our domestic violence shelters in Summit and Medina Counties. The primary focus of this role is to assess clients' needs, develop individualized service plans, and coordinate supportive services to assist survivors in achieving safety, stability, and empowerment.

Job Description

Required Education, Experience and Qualifications

• Bachelor's degree in social work, psychology, counseling, or a related field; or minimum of 2 years of experience working with survivors of human trafficking, domestic violence, or sexual assault.
• Knowledge of human trafficking dynamics, trauma-informed care principles, and relevant legal and social service systems.
• Strong interpersonal skills and ability to establish rapport with clients from diverse backgrounds.
• Excellent communication, advocacy, and crisis intervention skills.
• Ability to work independently and as part of a multidisciplinary team.
• Sensitivity to issues of confidentiality, cultural humility, and ethical boundaries.
• Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Role and Responsibilities

• Conduct thorough assessments to identify survivors of human trafficking (sex trafficking and labor trafficking survivors) and understand their unique needs, vulnerabilities, and goals.
• Develop and implement individualized service plans in collaboration with clients, addressing immediate safety concerns, long-term goals, and necessary supportive services.
• Provide immediate crisis intervention and support to clients experiencing trauma, including safety planning and accessing emergency services.
• Connect clients with a comprehensive range of services, including but not limited to housing, legal assistance, medical care, mental health support, substance abuse treatment, and educational/vocational training.
• Advocate on behalf of clients to ensure their rights are respected and their needs are addressed within the legal, social services, and healthcare systems.
• Assists with day-to-day operations including providing shelter coverage, maintaining/contributing to health and safety of everyone in shelter, transporting survivors when needed, facilitates problem-solving of in-house conflicts, and encourages and models positive shelter interactions by connecting with each survivor daily
• Develop and facilitate groups to residents in shelter and identified survivors in the community on coping strategies, the impact of trauma, and harm reduction strategies.
• Develop and deliver educational workshops and outreach activities to raise awareness about human trafficking, screening tools to identify survivors, and available resources for survivors within the community.
• Work collaboratively with the Summit Regional Human Trafficking Task Force, local law enforcement, government agencies, community organizations, and other stakeholders to enhance services, improve coordination, and promote a holistic response to human trafficking.
• Assists with on-scene support for human trafficking survivors during anti-trafficking operations conducted through the SRHTTF when requested to coordinate shelter access and follow-up care.
• Maintain accurate and confidential client records, progress notes, and statistical data in accordance with organizational policies and regulatory requirements.
• Stay informed about current trends, best practices, and emerging research related to trauma-informed care, sex trafficking labor trafficking, and the intersections with domestic violence
• Provide training and support to staff and volunteers on identifying and responding to human trafficking

ADDITIONAL RESPONSIBILITIES

• Adheres to Service Excellence standards at all times

Supervisory Responsibilities

N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

EEO

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.