Field Service Technical Support

VEGA Americas

Mason, OH

Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you'll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don't take it from us alone, VEGA has been awarded a Cincinnati Enquirer's Top Workplace Award for 6 years running!

Our Mission: Deliver innovative measurement technology solutions worldwide

Our Values: Curiosity, Humanity, Simplicity, Connectivity

What you'll do:

Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
Troubleshoots service requests from customers utilizing team viewer or via phone. Occasional after hours remote support may be required.
Provides support during on-site training demonstrations.
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
Provides remote technical assistance to help troubleshoot and repair equipment.
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

What you'll need:

Associate's degree (A. A.) in Electronics Technology or equivalent AND six months to one year related experience and/or training.
OR equivalent combination of education and experience.

This position works in-office from our Mason, OH Headquarters location.

What makes VEGA a great place to work?

VEGA Americas, Inc. provides a full benefits package to Full-Time employees including:

A competitive salary
Health, company HSA contribution, Dental, Life, and Disability benefits available on day one
Competitive 401(k) with flexible investment options and a company match to help you reach your retirement goals
Other perks include vacation time, holiday pay, 100% paid parental leave, tuition assistance, a casual dress code, and training opportunities.

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability