Logistic Coordinator / Customer Service

Growing meat product distribution company located in City of Industry is looking to hire a Production Planning Lead to join their team.

• Monday - Friday
• 6am - 3pm
• Must be open to work overtime & weekends as needed

This role plays a pivotal role in assisting the Product Planning Manager in both production scheduling and export operations, ensuring seamless coordination between customer service, production, and export departments. This position involves managing inventory, coordinating export documentation, and maintaining customer satisfaction through efficient order processing.

Duties and Responsibilities:

1. Production and Inventory Management:
   • Collaborate with the Production Planning Manager to establish efficient production schedules that prioritize customer orders while maximizing output.
   • Supervise and optimize materials inventories, including meat, ingredients, and packaging, through effective communication with the purchasing team.
   • Maintain finished goods inventory levels in alignment with customer demand, coordinating closely with the Production Department.
   • Implement inventory control measures to prevent waste and ensure efficient utilization of resources.
   • Continuously evaluate and propose improvements to production schedules to enhance capacity and productivity.
   • Ensure compliance with food safety regulations by managing the shelf life of raw materials and finished goods.
2. Export Operations:
   • Execute required export documentation for multiple accounts in a highly time-sensitive environment.
   • Obtain export certificates from relevant government agencies and ensure compliance with customs and export regulations.
   • Collaborate with the Quality Control department to verify export documents and ensure accuracy.
   • Audit export files for compliance and maintain documentation in the database.
   • Coordinate with shipping carriers to arrange freight and resolve any issues related to freight claims.
   • Oversee shipping processes to ensure adherence to internal policies, including FIFO (First In, First Out) practices.
3. Customer Service Leadership:
   • Provide leadership and direction to the Customer Service division, assigning tasks and reviewing the work of staff.
   • Foster a high-performance, customer service-oriented environment to achieve departmental goals.
   • Handle complex customer account issues and delinquency problems with diplomacy and professionalism.
   • Maintain the daily schedule to ensure complete coverage for customer service activities.
   • Develop and implement quality assurance tools to enhance service delivery and efficiency.
   • Conduct formal performance appraisals and participate in personnel actions, including training and disciplinary measures.

Performance Requirements:

• Full-time position with a flexible schedule, including weekends and overtime as needed.
• Adherence to all company personnel and safety policies and procedures.
• Ability to exert up to 15 pounds of force occasionally and perform tasks requiring sitting, standing, and walking.
• Must be able to distinguish colors accurately.

Experience/Knowledge/Skills:

• Bachelor's degree in a related field.
• Minimum 2+ years of experience in production scheduling, inventory management, and/or export operations.
• Proficiency in Microsoft Office programs and Canopy Software.
• Strong analytical, organizational, and communication skills.
• Ability to prioritize tasks and handle multiple projects simultaneously.
• Demonstrated leadership capabilities and the ability to work effectively in a fast-paced environment.
• Knowledge of sales principles and customer service best practices.
• Familiarity with social media platforms and tools is desirable.
• Willingness to travel if required.