Maintenance II (702)

Job Description: Job Title: Maintenance II Actively supports Eden’s mission of creating and sustaining high-quality affordable housing communities that advance equity and opportunity for all. Department: Property Management Location: Varied Reports To: Community Manager FLSA Status: Non-Exempt Last Updated: July 7, 2023 POSITION SUMMARY Performs maintenance duties and repairs, such as skilled plumbing, electrical, carpentry, painting, sheet rock repair, major appliance repair, refurbishing, and common area cleaning in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi­unit dwellings. ESSENTIAL DUTIES AND RESPONSIBILITIESEfficiently and effectively schedules work order requests, adhering to maintenance priorities. At properties where there is a Maintenance I position, acts as the lead maintenance technician and is ultimately responsible for the completion of work.Performs the following duties and repairs: plumbing, irrigation, carpentry, concrete, dry wall, hardware, doors & windows, flooring, cabinetry, painting, electrical, Heating-Venting and Air Conditioning (HVAC), and appliances. And other work such as replacement of broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, locks, etc.; paints interior and exterior; performs carpentry work such as fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, repair of concrete, masonry, roof, fencing, etc.Assists in custodial work/cleaning of common areas, including sweeping, mopping, vacuuming, emptying trash, window cleaning, etc. Assists in grounds work and limited extermination services when necessary.Identifies and assesses problems and needs and communicates these to Property Manager. Maintains congenial relationships with all residents; is professional and polite; communicates easily with residents using strong interpersonal skills. Is able to handle complaints/adversity with tact and diplomacy. Is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Housing Opportunity requirements.Participates in an on-call emergency schedule for evening, weekend, and holiday coverage of the property and/or other properties. Maintains knowledge of water, gas meter cutoffs, all building and fixture cutoffs, sewer cleanouts and maps and diagrams of the property.Maintains physical security of property.Under the general supervision of the Property Manager, maintains inventory of, places monthly orders for, picks up and utilizes materials for maintenance and repair.Under the supervision of the Property Manager and/ or Facilities, interacts with vendors and prepares bids for large jobs.Periodically inspects building exterior and common areas, performing repairs and janitorial assistance as needed. Assists with scheduled unit inspections. Refurbishes apartments prior to occupancy.Maintains accurate records regarding preventative monthly maintenance on all equipment based on manufacturer recommendations or as required by housing regulations or codes. Enforce and adheres to company policies, rules and regulations and assure safety practice are used which comply with company, OSHA guidelines.Special project and other responsibilities may assignedActively participate in our culture of inclusivityMust have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores. SUPERVISORY RESPONSIBILITIES At properties where there is a Maintenance I position, acts as the lead maintenance technician and directs the work of the Maintenance I and/or Janitor. EDUCATION and/or EXPERIENCE Minimum of 3 years’ experience in a maintenance or construction environment. PREFERRED SKILLS and/or ABILITIES Demonstrated experience with preventative and on-going maintenance of a propertyAbility to work with a minimum of supervisionAttentive to detailDesirable second language skills may vary site by siteAbility to learn the YARDI maintenance App.Ability to demonstrate skilled in the safe use of tools CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation to transport tools, materials and equipment from property to property, and a valid California Driver’s License and insurance. LANGUAGE, MATH & REASONING SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to contribute to routine written reports and correspondence. Ability to communicate effectively with residents or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/ or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to fumes or airborne particles. The employee occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/ or humid conditions, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is typically moderate and occasionally loud. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JOB DESCRIPTION REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position. Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis. Company Description: Actively supports Eden’s mission of creating and sustaining high-quality affordable housing communities that advance equity and opportunity for all. Department: Property Management Location: Varies Reports To: Property Supervisor FLSA Status: Non-Exempt Last Updated: December 31, 2023 Pay Grade: EHMI 10 POSITION SUMMARY Under the direction of the Property Supervisor. The Community Manager III is responsible for the overall operation of multiple sites or a single large property, meeting certain criteria, the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained community within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors. This includes developing within the properties a supportive environment for all residents, assuring for all properties sound fiscal management, maintaining an acceptable occupancy level, maintaining clean, well-maintained building(s) and grounds, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors. The Community Manager III must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager III is required to provide leadership in developing multiple communities and in directing the staff. The Community Manager III is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, and visitors to each property under their supervision. The Community Manager III directly supervises two or more employees—up to and including Community Managers I & II, Assistant Managers, Maintenance Technicians, and Janitors--in accordance with Eden Housing’s policies and applicable laws. A Community Manager III who lives on-site will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise. ESSENTIAL DUTIES AND RESPONSIBILITIES Physical Asset and Maintenance/Janitorial Management Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property. Supervises all vendors, contractors, and providers of service to the properties, whether paid or volunteer, to ensure completion and quality of product provided. Assists Facilities Coordinator to schedule personnel to be available for emergency maintenance. Supervises or performs the scheduling of routine maintenance and janitorial work. Completes regular follow up inspections or phone audits on maintenance and janitorial work to ensure quality control. Ensures adherence to preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner. Performs continual informal inspections of the properties to ensure they are being properly maintained and that mechanical devices are in working order, and that the environment is safe and attractive. Performs quarterly safety inspections in compliance with OSHA laws. Inspects exterior and interior common areas of the properties weekly using approved checklist. Performs annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents. Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished within a timeframe and manner consistent with Eden Housing standards, and in accordance with budgetary goals and limitations. Reviews completed and outstanding work orders daily. Ensures the work orders are completed in a timely manner and closed properly in Yardi, consistent with Eden policies and procedures. In conjunction with Facilities, prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation. Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review. In conjunction with Facilities, bids out and selects contract services, negotiates vendor service agreements, and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor. Ensures adherence of the building and its contents to all applicable municipal and fire codes. Obtains permits, as required. Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material, and equipment to Property Supervisor. Utilizes the HD Supply app on the company cell phone to access the Material Safety Data Sheets, as well as other safety related inspections and reports. Ensures adherence to all maintenance requirements of Eden Housing. Marketing and Leasing Maintains full occupancy. Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements. Makes recommendations to improve marketing and leasing programs. Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures. Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements. Supervises all staff in the turnover of vacant rental units and ensure that properties comply with unit turnover timeframes policy. Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing’s Resident Selection Policy. Conducts applicant interviews, obtains appropriate documentation to complete certifications, and verifies potential resident income. Takes deposits and rents in accordance with Eden Housing’s Resident Selection Policy. Performs background screenings on all potential applicants. Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show. Weekly walks the properties to be sure the common areas, landscaping, laundry, etc. are in good condition. Supervises move-in and move-out procedures. Completes security deposit refund paperwork timely and according to policy. Conducts marketing and public relations tours during office hours or by appointment, as appropriate. Prepares regular market surveys, as requested. Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident waiting lists are accurate and up to date at all times. Resident Management Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the properties and as directed by the Property Supervisor to enhance the sense of community at the properties and to enhance th