Customer Care Representative

Richardson Motors

Dubuque, IA

Expired: over a month ago Applications are no longer accepted.

Medical , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

With a family-centered environment, decades of customer loyalty, a top performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer focused and motivated Sales and Customer Experience professionals to our already outstanding and successful sales team.

We are looking for a Business Development Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Benefits

Base compensation, weekly commission, and weekly/monthly/quarterly bonuses
Family Work-Life Balance, NO nights/NO weekends
Comprehensive benefits program, including company sponsored health care options
Life and Disability benefits
401(K) Retirement Savings Plan with generous Company match
Training, resources, and opportunities for career growth and advancement, tailored to individuals
Values-driven culture based on excellence, teamwork, positivity, and professionalism
Paid Time Off

Responsibilities

Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily

Qualifications

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license

Richardson Motors is a new and used car dealership, selling new Honda, Buick, GMC, and Cadillac vehicles. We are also a full-service repair shop and body shop able to work on all makes & models. We are a family-owned dealership, established in 1958.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.