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Boothwyn Pharmacy

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Customer Loyalty Representative

Kennett Square, PA · On-site

$20 - $22/hr

The Customer Loyalty Representative (CLR) is responsible for delivering exceptional customer service by managing prescription orders, handling billing tasks, and executing various administrative ...

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Avis Budget Group

$19.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

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$15.75 - $21.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

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How much do customer loyalty representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer loyalty representative in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Customer Loyalty Representative vs Customer Service Representative?

AspectCustomer Loyalty RepresentativeCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty, retention programsHandling general customer inquiries and support
Skills NeededCommunication, relationship management, product knowledgeProblem-solving, communication, patience
Work EnvironmentCall centers, retail, banking, hospitalityCall centers, retail, service industries
Common CertificationsCustomer service certifications, CRM trainingCustomer service certifications, communication skills training

While both roles involve customer interaction, a Customer Loyalty Representative focuses on fostering long-term relationships and loyalty programs, whereas a Customer Service Representative handles general inquiries and support. The roles often overlap but serve different strategic purposes within customer engagement.

What does a CSR do daily?

A Customer Loyalty Representative (CSR) typically handles customer inquiries, resolves issues, and provides information about products or services. They often use customer relationship management (CRM) software and need strong communication skills to maintain positive customer relationships throughout their shift.

What does a Customer Loyalty Representative do?

A Customer Loyalty Representative is responsible for building and maintaining strong relationships between a company and its customers. Their main duties often include addressing customer concerns, providing product or service information, and resolving issues to ensure customer satisfaction. They may also implement loyalty programs, follow up with customers after purchases, and encourage repeat business. By fostering positive interactions, they help increase customer retention and promote brand loyalty.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Representative, and why are they important?

To excel as a Customer Loyalty Representative, a solid background in customer service, problem-solving abilities, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center platforms, and data entry systems is important for efficiently tracking and resolving customer issues. Exceptional communication, patience, and active listening skills help build rapport and trust with customers. These competencies ensure customers feel valued and supported, leading to increased satisfaction and long-term brand loyalty.

How does a Customer Loyalty Representative typically collaborate with other departments to resolve customer issues?

Customer Loyalty Representatives often work closely with teams such as technical support, sales, and billing to ensure customer concerns are addressed comprehensively. When a customer's issue extends beyond basic account questions, the representative coordinates with the relevant department to gather accurate information or escalate complex problems. Open communication and timely follow-ups are essential, as representatives act as the main point of contact, keeping customers informed and ensuring a seamless resolution process. This collaborative approach helps maintain high satisfaction and fosters trust in the company's brand.

What is a customer loyalty job description?

A customer loyalty representative is responsible for building and maintaining strong relationships with customers to encourage repeat business and brand loyalty. They often handle customer inquiries, resolve issues, and promote loyalty programs using communication skills and customer management tools. The role may require knowledge of CRM software and excellent interpersonal skills.
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Customer Loyalty Representative jobs near you
Customer Loyalty Representative

Customer Loyalty Representative

Boothwyn Pharmacy

Kennett Square, PA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted yesterday

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Job description

JOB SUMMARY:

The Customer Loyalty Representative (CLR) is responsible for delivering exceptional customer service by managing prescription orders, handling billing tasks, and executing various administrative duties. The CLR plays a critical role in ensuring accuracy, maintaining customer satisfaction, and supporting efficient communication within and outside the department.

Key Responsibilities:

Phone Management:

  • Answer incoming calls from prescribers, patients, vendors, and others professionally and courteously.
  • Identify required information to appropriately transfer calls within and outside the department.
  • Place proper calls on park/hold when needed.

Prescription Order Management:

  • Accurately take veterinary prescriptions over the phone.
  • Monitor E-Script module for incoming prescriptions.
  • Verify prescription details, including:
    • Prescriber and Practice names
    • Shipping address
    • Medication details: name, strength, route, quantity, flavoring (if applicable), directions
    • Shipping preferences: veterinarian or patient
    • Understanding differences between drop ship and script-out orders

Order Entry:

  • Process prescriptions for equine, human, and small animal medications.
  • Calculate an accurate day supply.
  • Understand medication instructions and abbreviations.
  • Ensure order entry accuracy by verifying:
    • Medication name, strength, quantity, directions
    • Prescriber information
    • Day supply calculation
    • Lot numbers and pricing
    • PCCA CMP category
    • Refills (as applicable)

Billing Responsibilities:

  • Create and manage AR accounts within the system.
  • Process credit card information securely.
  • Understand billing terms (Net 30, credit card terms, etc.).
  • Apply payments and credits accurately.
  • Distinguish between invoices and packing slips.


Additional Tasks:

  • Submit new formulation requests.
  • Conduct price verification.
  • Manage front door inquiries and customer interactions.
  • Conduct follow-up calls:
    • 5-day customer callbacks
    • IOU communication (calls/texts/emails)
    • 2-week callbacks for uncollected prescriptions
  • Complete and submit customer complaint forms via JotForm.
  • Request return labels and facilitate returns.
  • Notify customers when prescriptions are ready for pickup.
  • Monitor and promptly respond to emails and Teams messages courteously.
  • Perform refill reminder calls.
  • Assist patients and prescribers with tracking shipment packages.
  • Undertake additional projects and special tasks as directed by CLR Manager or Executive Leadership.

Company Description

As a growing and evolving organization, Boothwyn combines the stability of an established pharmacy with the energy and innovation of a company focused on continuous improvement. Our team is committed to quality, patient safety, regulatory excellence, and operational effectiveness.
We believe our employees are our greatest asset. Whether working in production, quality assurance, customer service, pharmacy operations, regulatory affairs, or administration, every team member plays a vital role in helping us deliver exceptional service and care.