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Customer Loyalty Representative Jobs (NOW HIRING)

Gymshark

Customer Loyalty Specialist

New York, NY · Hybrid

$70K - $75K/yr

Coordinate with CRM and Creative to get loyalty campaigns delivered on time and on brief * Gather ... The salary range shown represents the anticipated hiring range for this position and may vary ...

Gardner Agency, LLC

Customer Loyalty Specialist

Akron, OH · On-site

$18 - $20/hr

At an independent agency representing American Family Insurance , we're looking for someone who can ... Own the relationships with our existing customers. Understand their needs, explain coverages, and ...

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Customer Loyalty Representative information

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How much do customer loyalty representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer loyalty representative in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $17.79 per hour, depending on experience, location, and employer.

What are the 4 C's of customer loyalty?

The 4 C's of customer loyalty are Commitment, Consistency, Communication, and Care. As a Customer Loyalty Representative, understanding these principles helps in building strong relationships and ensuring customer retention through reliable service and personalized engagement.

What is the difference between Customer Loyalty Representative vs Customer Service Representative?

AspectCustomer Loyalty RepresentativeCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty, retention programsHandling general customer inquiries and support
Skills NeededCommunication, relationship management, product knowledgeProblem-solving, communication, patience
Work EnvironmentCall centers, retail, banking, hospitalityCall centers, retail, service industries
Common CertificationsCustomer service certifications, CRM trainingCustomer service certifications, communication skills training

While both roles involve customer interaction, a Customer Loyalty Representative focuses on fostering long-term relationships and loyalty programs, whereas a Customer Service Representative handles general inquiries and support. The roles often overlap but serve different strategic purposes within customer engagement.

What is a customer loyalty representative job description?

A customer loyalty representative is responsible for building and maintaining strong relationships with customers to encourage repeat business. They handle inquiries, resolve issues, and promote loyalty programs using communication skills and customer service tools. The role often requires patience, problem-solving abilities, and familiarity with CRM software.

What are the 3 R's of customer loyalty?

The 3 R's of customer loyalty are Recognition, Reward, and Relationship. Customer loyalty representatives focus on acknowledging customers, offering incentives, and building ongoing connections to foster trust and repeat business.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers or client relations directors, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and sometimes industry-specific certifications.

What does a Customer Loyalty Representative do?

A Customer Loyalty Representative is responsible for building and maintaining strong relationships between a company and its customers. Their main duties often include addressing customer concerns, providing product or service information, and resolving issues to ensure customer satisfaction. They may also implement loyalty programs, follow up with customers after purchases, and encourage repeat business. By fostering positive interactions, they help increase customer retention and promote brand loyalty.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Representative, and why are they important?

To excel as a Customer Loyalty Representative, a solid background in customer service, problem-solving abilities, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center platforms, and data entry systems is important for efficiently tracking and resolving customer issues. Exceptional communication, patience, and active listening skills help build rapport and trust with customers. These competencies ensure customers feel valued and supported, leading to increased satisfaction and long-term brand loyalty.

How does a Customer Loyalty Representative typically collaborate with other departments to resolve customer issues?

Customer Loyalty Representatives often work closely with teams such as technical support, sales, and billing to ensure customer concerns are addressed comprehensively. When a customer's issue extends beyond basic account questions, the representative coordinates with the relevant department to gather accurate information or escalate complex problems. Open communication and timely follow-ups are essential, as representatives act as the main point of contact, keeping customers informed and ensuring a seamless resolution process. This collaborative approach helps maintain high satisfaction and fosters trust in the company's brand.
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Customer Loyalty Representative jobs near you
Infographic showing various Customer Loyalty Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,000 per year, or $17.3 per hour.

Customer Loyalty Specialist

Gymshark

New York, NY • Hybrid

$70K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

OVERVIEW:

Gymshark's loyalty programme is live and growing, and this role is here to run it day-to-day. 

The Loyalty Specialist is the executor behind the programme: building and publishing promotions and rewards in our deals engine, managing the referral programme, tracking performance, and making sure the activation plan actually happens. It's a hands-on, detail-focused role that sits at the intersection of commercial, product, and CRM. 

You'll work closely with the Loyalty Manager and cross-functional partners including CRM, Digital Product, and Creative. There is room to grow here for someone who brings ideas as well as execution.

WHAT YOU'LL BE DOING:

Responsible for: 

Programme Execution & Activation 

  • Build, test, and publish member-exclusive campaigns and rewards, from brief through to live 
  • Execute the loyalty activation plan, managing workstreams, timelines, and delivery across quick wins and structured workstreams 
  • Operate the deals and promotions engine to configure, test, and deploy member offers and tier-based rewards 
  • Use programme data and member feedback to spot what's working, flag what isn't, and propose fixes 
  • Come with ideas, not just tasks. We want someone who thinks about why members behave the way they do and brings that thinking to the programme. 

Referral Programme 

  • Own the day-to-day of the referral programme: performance tracking, issue flagging, supplier liaison, and optimisation testing 
  • Uncover optimizations & testing opportunities to reach monthly goals 
  • Contribute to monthly planning for future initiatives and the programme roadmap 
  • Handle monthly referral reporting across different regions 
  • Build strong working relationships with CRM, Creative, Digital Product, and Data 

Analyse Data & Insights 

  • Track loyalty campaign performance and use the numbers to flag where to focus and what to fix 

Accountable for: 

  • Maintaining weekly & monthly reporting for both referral & loyalty program 
  • Contribute to planning sessions with ideas grounded in what members are actually doing 
  • Coordinate with CRM and Creative to get loyalty campaigns delivered on time and on brief 
  • Gather and analyze customer feedback 
  • Keep a view on loyalty and retention trends and share what's relevant for Gymshark

WHAT YOU'LL NEED:

Essential Skills:

  • Experience and passion for loyalty programs & customer marketing 
  • Comfortable with data and numbers. Not a specialist, but you own the reporting and know what the numbers are telling you 
  • Test & learn strategies 
  • Customer first mindset 
  • Detail orientated 
  • Collaborative and communicative 
  • Adaptable 
  • Test & learn strategies 

 Preferred Skills:  

  • Hands-on experience with a loyalty or promotions engine  
  • Familiarity with a CRM or lifecycle platform  
  • Comfortable in Excel or Sheets for reporting, tracking, and light data analysis 
  • An understanding of customer lifecycle, retention metrics (AOF, AOV, ACV), and what drives repeat purchase behaviour 

 Please note this is a hybrid role partially based in our New York City office 3 days a week.

All candidates must be local or willing to relocate. You must also be authorized to work in the United States. 

SALARY RANGE

This role has a salary range between $70,000-75,000.

 We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity

THE PERKS.

Standard benefits include:

  • Comprehensive Medical, Dental & Vision plans
  • Performance-based Bonus opportunity
  • Competitive PTO
  • Contributory 401(k)
  • Gymshark Employee Discount & long service awards
  • Funded multi-site fitness membership
  • Enhanced Family Leave plans
  • STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment please email peopleteamusa@gymshark.com.

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