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Customer Loyalty Representative Jobs (NOW HIRING)

Avis Budget Group

$19.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

Avis Budget Group

$15.75 - $21.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

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Customer Loyalty Representative information

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$5

$17

$18

How much do customer loyalty representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer loyalty representative in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Customer Loyalty Representative vs Customer Service Representative?

AspectCustomer Loyalty RepresentativeCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty, retention programsHandling general customer inquiries and support
Skills NeededCommunication, relationship management, product knowledgeProblem-solving, communication, patience
Work EnvironmentCall centers, retail, banking, hospitalityCall centers, retail, service industries
Common CertificationsCustomer service certifications, CRM trainingCustomer service certifications, communication skills training

While both roles involve customer interaction, a Customer Loyalty Representative focuses on fostering long-term relationships and loyalty programs, whereas a Customer Service Representative handles general inquiries and support. The roles often overlap but serve different strategic purposes within customer engagement.

What does a CSR do daily?

A Customer Loyalty Representative (CSR) typically handles customer inquiries, resolves issues, and provides information about products or services. They often use customer relationship management (CRM) software and need strong communication skills to maintain positive customer relationships throughout their shift.

What does a Customer Loyalty Representative do?

A Customer Loyalty Representative is responsible for building and maintaining strong relationships between a company and its customers. Their main duties often include addressing customer concerns, providing product or service information, and resolving issues to ensure customer satisfaction. They may also implement loyalty programs, follow up with customers after purchases, and encourage repeat business. By fostering positive interactions, they help increase customer retention and promote brand loyalty.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Representative, and why are they important?

To excel as a Customer Loyalty Representative, a solid background in customer service, problem-solving abilities, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center platforms, and data entry systems is important for efficiently tracking and resolving customer issues. Exceptional communication, patience, and active listening skills help build rapport and trust with customers. These competencies ensure customers feel valued and supported, leading to increased satisfaction and long-term brand loyalty.

How does a Customer Loyalty Representative typically collaborate with other departments to resolve customer issues?

Customer Loyalty Representatives often work closely with teams such as technical support, sales, and billing to ensure customer concerns are addressed comprehensively. When a customer's issue extends beyond basic account questions, the representative coordinates with the relevant department to gather accurate information or escalate complex problems. Open communication and timely follow-ups are essential, as representatives act as the main point of contact, keeping customers informed and ensuring a seamless resolution process. This collaborative approach helps maintain high satisfaction and fosters trust in the company's brand.

What is a customer loyalty job description?

A customer loyalty representative is responsible for building and maintaining strong relationships with customers to encourage repeat business and brand loyalty. They often handle customer inquiries, resolve issues, and promote loyalty programs using communication skills and customer management tools. The role may require knowledge of CRM software and excellent interpersonal skills.
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Customer Loyalty Representative jobs near you
Infographic showing various Customer Loyalty Representative job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 1% Internship, 45% Full Time, 23% Part Time, 26% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,000 per year, or $17.3 per hour.

Customer Loyalty Representative - On Site

Anticimex Carolinas

Charlotte, NC

$15.75 - $21.25/hr

Other

PTO

Posted 15 days ago

Job description

Customer Loyalty Representative - On Site

Now hiring in Charlotte, Mint Hill, and Matthews area!

In 2018, Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience with state-of-the-art offerings to provide our commercial and residential clients with the most efficient, accommodating, and environmentally friendly service possible. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

Job Summary:

As a full-time Customer Loyalty Representative, you're the contact and face of the company for our customers. You will provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Killingsworth Environmental, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!

What You Bring To The Table:
  • A knack for outside-the-box thinking and a love of problem-solving & creativity
  • First in line to handle a customer's call. Answer billing questions, schedule services, address concerns
  • Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
  • Monitor emails and respond to customers via email in a timely fashion
  • Delivery of a great customer experience every time
  • Deescalate calls or direct them to the proper department for assistance
  • Communicate closely with the field team, managers, sales team, and other departments
  • Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
  • Assist your teammates and managers whenever needed
Job Responsibilities:
  • Practice honesty, integrity, and passion every day
  • Assist customers with a friendly, upbeat, and helpful attitude each time
  • Resolve a customer's call or email in a timely and accurate fashion
  • Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
  • Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
  • Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center
Basic Requirements:
  • High school diploma or GED.
  • Two or more years of administrative/office experience
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused.
  • Strong verbal and written communication skills
Desired Experience:
  • Minimum of 1 year of call center experience.
  • Associate degree
Advancement & Work/Life Balance:
  • Career path that leads to multiple businesses under the umbrella of our parent company Anticimex, to include mobility to Anticimex corporate
  • Paid time off including paid holidays
  • Network of peers to assist
Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Monday through Friday daytime work schedule.

Killingsworth Environmental is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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