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Customer Loyalty Representative Jobs (NOW HIRING)

North

Customer Solutions Representative (Retention)

$15 - $17/hr

Customer Solutions Representative North- Remote Let's go North, together. Join our mission to build ... PaymentsHub - educate merchant on value of the NAB loyalty program * Maintain current understanding ...

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Customer Loyalty Representative information

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How much do customer loyalty representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer loyalty representative in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $17.79 per hour, depending on experience, location, and employer.

What does a customer loyalty representative do?

A Customer Loyalty Representative is responsible for building and maintaining strong relationships between a company and its customers. Their main duties often include addressing customer concerns, providing product or service information, and resolving issues to ensure customer satisfaction. They may also implement loyalty programs, follow up with customers after purchases, and encourage repeat business. By fostering positive interactions, they help increase customer retention and promote brand loyalty.

What are the key skills and qualifications needed to thrive as a customer loyalty representative?

To excel as a Customer Loyalty Representative, a solid background in customer service, problem-solving abilities, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center platforms, and data entry systems is important for efficiently tracking and resolving customer issues. Exceptional communication, patience, and active listening skills help build rapport and trust with customers. These competencies ensure customers feel valued and supported, leading to increased satisfaction and long-term brand loyalty.

How does a customer loyalty representative typically collaborate with other departments to resolve customer issues?

Customer Loyalty Representatives often work closely with teams such as technical support, sales, and billing to ensure customer concerns are addressed comprehensively. When a customer's issue extends beyond basic account questions, the representative coordinates with the relevant department to gather accurate information or escalate complex problems. Open communication and timely follow-ups are essential, as representatives act as the main point of contact, keeping customers informed and ensuring a seamless resolution process. This collaborative approach helps maintain high satisfaction and fosters trust in the company's brand.

What is the difference between Customer Loyalty Representative vs Customer Service Representative?

AspectCustomer Loyalty RepresentativeCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty, retention programsHandling general customer inquiries and support
Skills NeededCommunication, relationship management, product knowledgeProblem-solving, communication, patience
Work EnvironmentCall centers, retail, banking, hospitalityCall centers, retail, service industries
Common CertificationsCustomer service certifications, CRM trainingCustomer service certifications, communication skills training

While both roles involve customer interaction, a Customer Loyalty Representative focuses on fostering long-term relationships and loyalty programs, whereas a Customer Service Representative handles general inquiries and support. The roles often overlap but serve different strategic purposes within customer engagement.

What is the role of a customer loyalty representative?

A customer loyalty representative is responsible for building and maintaining strong relationships with customers to encourage repeat business and enhance customer satisfaction. They often handle inquiries, resolve issues, and promote loyalty programs using communication skills and customer management tools. The role may require knowledge of CRM software and good interpersonal skills.
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What are popular job titles related to Customer Loyalty Representative jobs?

For Customer Loyalty Representative jobs, the most frequently searched job titles are:

Customer Loyalty Representative jobs near you
Infographic showing various Customer Loyalty Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,000 per year, or $17.3 per hour.

Customer Solutions Representative (Retention)

Remote

North
See more jobs at Northexternal

$15 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Solutions Representative

North- Remote

Let's go North, together.

Join our mission to build the largest suite of credit card processing and merchant services. It's one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary: The Customer Solutions Associate is part of the B2B environment that focuses on retaining and expanding business within the current merchant base, through strategic outreach and inbound closure calls. This role requires a driven individual with a proven ability to build rapport, influence decisions, and navigate complex situations to maximize customer loyalty and growth for North. The ideal candidate possesses a strong understanding of customer retention principles and thrives in a competitive environment focused on achieving results.

What you'll do:

  • Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB. Issues generally center around:
    • Rates and Fees – educate merchant on pricing, offer competitive rate quotes and/or perform internal rate analysis
    • Equipment Concerns – educate merchant on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations
    • Service Concerns – serve as a point of contact for the merchant while their issues are being addressed and resolved, escalate issues appropriately to ensure immediately resolution
    • PaymentsHub – educate merchant on value of the NAB loyalty program
  • Maintain current understanding of NAB processing rate structures and current industry knowledge;
  • Work with all departments within NAB to identify the best solution to the merchant's concerns;
  • Determine the "root cause" of merchant dissatisfaction if cancellation is inevitable;
  • Make suggestions to management for improving processes to reduce account closures;
  • Special projects as assigned by management.

What we need from you:

  • High School Diploma or equivalent required; some college preferred
  • 1-3 years prior experience in a call center environment required
  • 1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

  • Medical, Dental, & Vision Coverage
  • PTO: Vacation, Sick, Holidays
  • Birthday Holiday
  • Education Assistance
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Company-funded Lifestyle Spending Account

Salary Range: $15.00-$17.00 per hour + monthly bonus

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won't find anywhere else.

Let's go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

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