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Customer Retention Specialist Jobs (NOW HIRING)

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

Customer Retention Specialist Charlotte, North Carolina, United States CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join ...

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more ...

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more ...

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

Tier 1 Customer Retention Specialist Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses.

E-Solutions

Customer Retention Specialist

Charleston, WV · On-site

$13.75 - $19/hr

Customer Retention Specialist Location: Charleston WV Duration: Longterm Contract Promoting and saving products and services. Providing an excellent customer experience via phone. Negotiating and ...

GSD Search, LLC

Customer Retention Specialist

Zionsville, IN · On-site

$13.75 - $19/hr

Customer Retention Specialist 6 Month Contract with Strong Potential for Conversion Hybrid | Zionsville, IN About the Opportunity We're looking for two Customer Retention Specialists to join a ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and retain ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

Job Details The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and ...

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

Customer Success Retention Specialist Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

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Customer Retention Specialist information

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How much do customer retention specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer retention specialist in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention specialist?

A customer retention specialist helps a company keep their customers. As a customer retention specialist, your job duties include calling customers on the phone and getting their opinions about how the business or organization is serving them. They record information and prepare reports to describe the level of customer satisfaction and also provide customer service. Qualifications for this career include a high school diploma or G.E.D. certificate, previous job experience in customer service or at a call center, and excellent written and verbal communication skills.

What are the key skills and qualifications needed to thrive as a customer retention specialist?

To thrive as a Customer Retention Specialist, you need strong interpersonal skills, a solid understanding of customer service principles, and often a background in sales or marketing. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certification in customer service or retention strategies is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help professionals excel in building lasting customer relationships. These skills are crucial for reducing churn, increasing customer loyalty, and driving long-term business growth.

What are the most common challenges faced by customer retention specialists and how can they be effectively managed?

Customer Retention Specialists often encounter challenges such as addressing complex customer concerns, overcoming churn, and balancing personalized service with efficiency. Effectively managing these challenges involves strong communication skills, in-depth knowledge of the company’s products or services, and proactive problem-solving. Specialists frequently collaborate with sales, support, and product teams to resolve issues and tailor retention strategies, ensuring customers feel valued and heard. Continuous training and staying updated on customer feedback help drive long-term customer loyalty and success in this role.

What is the difference between Customer Retention Specialist vs Customer Service Representative?

AspectCustomer Retention SpecialistCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills & CertificationsCommunication, problem-solving, CRM toolsCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account managementCall centers, support desks
Industry UsageMarketing, sales, customer successCustomer support, service industries

While both roles involve communication with customers, a Customer Retention Specialist focuses on strategies to keep existing clients engaged and loyal, often working closely with sales and marketing teams. A Customer Service Representative primarily handles customer inquiries and resolves issues to ensure satisfaction. The roles overlap in communication skills but differ in their core objectives and daily tasks.

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Customer Retention Specialist jobs near you
Infographic showing various Customer Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Specialist

Schumacher Auto Group

West Palm Beach, FL • On-site

$13.75 - $18.75/hr

Other

Re-posted 4 days ago

Job description

Customer Retention Specialist

The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.

The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.

Essential Job Responsibilities

  • Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
  • Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
  • Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
  • Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
  • Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
  • Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.

Education/Requirements

  • High School Diploma or GED.
  • Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
  • Strong understanding of GMC products, services and the Trade Up program preferred.
  • Knowledge of automotive financing and trade-in processes preferred.
  • Strong written and verbal communication skills required.
  • Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
  • Familiarity with CRM systems and customer data management tools.
  • Positive attitude.
  • Strong work ethic.
  • A valid driver's license and 3+ years of clean driving record are required.

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Schumacher Automotive Group

Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.

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