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Customer Retention Specialist Jobs (NOW HIRING)

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

Summary of Position The Customer Retention Specialist is responsible for engaging with customers who are considering cancelling Guardian Alarm services and identifying effective solutions that ...

GFiber

Customer Retention Specialist

Austin, TX

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and retain ...

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

Google Inc.

Customer Retention Specialist

Austin, TX · On-site

$66.13/hr

Role Description As a Customer Retention Specialist, you will be the dedicated frontline point of contact for handling inbound contacts from Residential and Small Business internet customers looking ...

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NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

NinjaOne

Customer Retention Specialist

Austin, TX · Hybrid

$14 - $19.25/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

NinjaOne

Customer Retention Specialist

Austin, TX · Hybrid

$14 - $19.25/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

NinjaOne

Customer Retention Specialist

Tampa, FL · Hybrid

$13.50 - $18.50/hr

About the Role As NinjaOne continues its remarkable growth journey, we are seeking a Customer Retention Specialist to join our Global Customer Retention team, supporting the North America region.

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Customer Retention Specialist information

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How much do customer retention specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer retention specialist in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention specialist?

A customer retention specialist helps a company keep their customers. As a customer retention specialist, your job duties include calling customers on the phone and getting their opinions about how the business or organization is serving them. They record information and prepare reports to describe the level of customer satisfaction and also provide customer service. Qualifications for this career include a high school diploma or G.E.D. certificate, previous job experience in customer service or at a call center, and excellent written and verbal communication skills.

What are the key skills and qualifications needed to thrive as a customer retention specialist?

To thrive as a Customer Retention Specialist, you need strong interpersonal skills, a solid understanding of customer service principles, and often a background in sales or marketing. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certification in customer service or retention strategies is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help professionals excel in building lasting customer relationships. These skills are crucial for reducing churn, increasing customer loyalty, and driving long-term business growth.

What are the most common challenges faced by customer retention specialists and how can they be effectively managed?

Customer Retention Specialists often encounter challenges such as addressing complex customer concerns, overcoming churn, and balancing personalized service with efficiency. Effectively managing these challenges involves strong communication skills, in-depth knowledge of the company’s products or services, and proactive problem-solving. Specialists frequently collaborate with sales, support, and product teams to resolve issues and tailor retention strategies, ensuring customers feel valued and heard. Continuous training and staying updated on customer feedback help drive long-term customer loyalty and success in this role.

What is the difference between Customer Retention Specialist vs Customer Service Representative?

AspectCustomer Retention SpecialistCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills & CertificationsCommunication, problem-solving, CRM toolsCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account managementCall centers, support desks
Industry UsageMarketing, sales, customer successCustomer support, service industries

While both roles involve communication with customers, a Customer Retention Specialist focuses on strategies to keep existing clients engaged and loyal, often working closely with sales and marketing teams. A Customer Service Representative primarily handles customer inquiries and resolves issues to ensure satisfaction. The roles overlap in communication skills but differ in their core objectives and daily tasks.

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Customer Retention Specialist jobs near you
Infographic showing various Customer Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Specialist

MPC AZ Contact Center LLC

Phoenix, AZ • On-site

$50K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Description:

Moxie Pest Control | Full-Time | Day Shift | In-Person (Priest & Broadway)

$20–$21/hour base + $400–$1,000+/month commission | Full Benefits | Paid Training

Build Relationships. Solve Problems. Retain Customers.

Moxie Pest Control is hiring Customer Retention Specialists to help customers who are considering canceling their service find the right reason to stay.

This is a true customer retention role. You’ll talk with customers who are considering leaving, understand what’s driving their decision, and use your communication and problem-solving skills to find solutions that work for them.

When a customer is thinking about canceling, you’re the person who gets the opportunity to change their experience.

You’ll listen to what they need, uncover opportunities to improve their experience, and find a solution that gives them a reason to continue with Moxie.

Your goal is simple: understand the customer, find the right solution, and retain the relationship.

This role is a great fit for someone who enjoys relationship-building, problem-solving, communication, and measurable results.

What You’ll Do

  • Speak with customers who are considering canceling their Moxie service
  • Understand their needs and identify opportunities to retain their account
  • Create solutions that provide value for the customer and Moxie
  • Build relationships that encourage long-term customer loyalty
  • Handle service agreements, account updates, payments, and re-engagement opportunities
  • Work toward clear retention and performance goals

What You’ll Earn

$20–$21/hour base pay, depending on experience, plus performance-based monthly commission.

Our team has averaged $400–$1,000+/month in commission across recent quarters, with top performers earning $1,500–$1,700/month.

Most full-time Customer Retention Specialists earn $50,000–$58,000 in their first year, with strong performers earning more.

Why People Choose Moxie

You’ll have the opportunity to make an impact while working alongside a team that values reliability, effort, communication, and a positive attitude.

  • Paid training from day one
  • Stable, full-time daytime schedule
  • Full benefits
  • Opportunities to grow within the company
  • Team celebrations, incentives, and a fun office culture
  • Leadership that recognizes effort and results

You’ll Thrive in Retention If You...

  • Enjoy connecting with people and building relationships
  • Naturally look for solutions and opportunities
  • Communicate with confidence, warmth, and professionalism
  • Enjoy working toward clear goals and measurable results
  • Take pride in being dependable and consistent
  • Enjoy being part of a collaborative team

Schedule

Monday–Friday | Day Shift
Rotating Saturdays with a weekday off

Benefits

  • 401(k)
  • Health insurance
  • Dental and vision insurance
  • Paid time off
  • Parental leave
  • Referral program

Ready to Make an Impact in Customer Retention?

If you’re personable, dependable, and enjoy finding solutions that help customers stay, we’d love to meet you.

Join Moxie as a Customer Retention Specialist and build relationships that last.

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.

Requirements: