Mpc Az Contact Center

Description:

Customer Account Retention Team Lead

$24–$26/hour base + Monthly Performance Bonuses | Full Benefits | Paid Training

Lead People. Solve Problems. Retain Customers.

Moxie Pest Control is hiring a Customer Account Retention Team Lead to help lead a team of Retention Specialists who work with customers considering canceling their service.

This is a hands-on leadership role. You’ll coach, develop, and motivate a team of 6–8 Retention Specialists while helping them build the communication and problem-solving skills they need to create great customer experiences and retain accounts.

When a customer is thinking about canceling, your team gets the opportunity to understand what’s driving their decision, find solutions that create value, and give them a reason to continue with Moxie.

Your goal is simple: develop your people, improve performance, and help your team retain more customers.

This role is a great fit for someone who enjoys coaching, building relationships, solving problems, and creating a team culture where people want to perform and improve.

What You’ll Do

• Lead, coach, and develop a team of 6–8 Customer Retention Specialists
• Coach your team on communication, relationship-building, objection handling, and retention strategies
• Listen to calls, provide feedback, and help team members continuously improve
• Monitor team retention performance and identify opportunities for improvement
• Help your team create solutions that provide value for both the customer and Moxie
• Step in to support escalated customer conversations and challenging situations
• Lead daily motivation, team goals, incentives, and performance conversations
• Help train and onboard new team members
• Work closely with the Retention Manager to improve processes, scripts, training, and save strategies
• Set the example by bringing energy, professionalism, and a customer-first mindset to every interaction

What You’ll Earn

$24–$26/hour base pay, depending on experience, plus monthly performance bonuses tied to team and department results.

This is a full-time leadership opportunity with the chance to grow your leadership skills and take on additional responsibility as the department grows.

Why People Choose Moxie

You’ll have the opportunity to make a direct impact on both customers and the people you lead while working alongside a team that values reliability, effort, communication, and a positive attitude.

• Paid training from day one
• Stable, full-time daytime schedule
• Full benefits
• Performance-based monthly bonuses
• Opportunities for career growth and advancement
• Team celebrations, incentives, and a fun office culture
• Leadership that recognizes effort, development, and results

You’ll Thrive as a Retention Lead If You...

• Enjoy helping people grow and become more confident
• Know how to give feedback that motivates rather than discourages
• Communicate with confidence, warmth, and professionalism
• Enjoy working toward clear goals and measurable results
• Stay positive and solutions-focused when things get challenging
• Lead through relationships, trust, and accountability
• Enjoy a fast-paced environment where no two days are exactly the same
• Take pride in building a team culture where people enjoy coming to work and want to perform

What We’re Looking For

• 1+ year of leadership, coaching, mentoring, or training experience
• 3+ years of customer-facing experience in customer service, sales, retention, hospitality, financial services, or a similar environment
• Strong communication and coaching skills
• A customer-first approach with the ability to confidently navigate difficult conversations
• Resilience and the ability to stay motivated in a high-volume, high-rejection environment
• A natural ability to motivate others and create positive team energy
• Comfort working with performance metrics and using data to identify opportunities
• A willingness to jump in, solve problems, and lead by example

Retention, sales, call center, subscription, or contract-based experience is a plus.

Schedule

Monday–Friday | Day Shift

Rotating Saturdays with a weekday off

Benefits

401(k)

Health insurance

Dental and vision insurance

Paid time off

Parental leave

Referral program

Ready to Lead a Team That Makes an Impact?

If you’re personable, driven, and enjoy helping people become better at what they do, we’d love to meet you.

Join Moxie as a Customer Account Retention Team Lead and help build a team that creates great customer experiences, solves problems, and keeps customers with Moxie.

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.

Requirements: