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Retention Specialist Jobs (NOW HIRING)

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Retention Specialist Location: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

voagny

Retention Specialist

Bronx, NY · On-site

Retention Specialist The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Retention Specialist Location: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

voagny

Retention Specialist

Bronx, NY

Retention Specialist The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access ...

Porch.com, Inc.

Retention Specialist, PW

Retention Specialist The future is bright for the Porch Group, and we'd love you to be a part of it as a Retention Specialist. The Retention Specialist is responsible for handling customer calls ...

New

Choice Home Warranty

Retention specialist

Sunrise, FL

$20/hr

Retention SpecialistLocation: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

Talent Groups

Retention Specialist

Broomfield, CO · On-site

Job Title: Digital Retention Specialist Location: Westminster, CO 80021 Onsite Employment Type: 6+ Month W2 Contract to Hire Work Authorization: No C2C or Sponsorship Overview Talent Groups is ...

New

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt ...

SB Inc.

Be Seen First

Retention Specialist

Houston, TX · On-site

$1.0K/wk

We are looking for a motivated and customer-focused Retention Specialist to help support our customers throughout their solar journey. If you enjoy helping people, solving problems, and creating ...

Coastal Debt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal DebtResolve clients. By guiding clients through the debt resolution process that have beenenrolled into our debt ...

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt ...

Coastal Debt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal DebtResolve clients. By guiding clients through the debt resolution process that have beenenrolled into our debt ...

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Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do retention specialist jobs pay per year?

As of Sep 8, 2026, the average yearly pay for retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist works for an organization to retain current customers and clients. Depending on the industry, your duties might extend to internal retention, which concerns employees. In either role, you must ensure that the customer or employee is satisfied with what they are receiving from the company. This career is partially a support position, and partially a complaints resolution position. You must have strong communication skills, as much of the job is spent talking to customers or employees face-to-face or over the phone. The qualifications required for this job vary depending on whether the focus is employees or customers, but a high school diploma or GED certificate and extensive customer service or human resources experience should be sufficient.

What is a retention specialist?

A Retention Specialist is a professional responsible for maintaining and improving customer loyalty by addressing client concerns, resolving issues, and providing solutions to encourage customers to continue using a company’s products or services. They often work in industries like telecommunications, finance, and subscription services. Their main goal is to reduce customer churn by proactively identifying at-risk clients and offering personalized support or incentives. Retention Specialists use strong communication and problem-solving skills to build lasting relationships and help organizations achieve higher customer retention rates.

What skills do you need to be a retention specialist?

To thrive as a Retention Specialist, you need strong customer service skills, problem-solving abilities, and a background in sales or account management, often supported by a relevant degree or experience in customer-facing roles. Familiarity with CRM systems, customer analytics tools, and communication platforms is typically required. Superior interpersonal skills, persuasive communication, and emotional intelligence help professionals build trust and resolve issues effectively. These skills are essential for reducing customer churn, strengthening relationships, and driving long-term business growth.

How does a retention specialist typically collaborate with other departments to improve customer retention rates?

Retention Specialists often work closely with sales, customer service, and marketing teams to identify customer pain points and develop effective retention strategies. They may analyze feedback from customer service interactions, coordinate with marketing to tailor communication campaigns, and provide insights to sales on customer trends. This cross-functional collaboration helps ensure a seamless experience for customers and allows the organization to proactively address issues that may lead to churn. Regular team meetings and shared performance metrics are common practices to align efforts and measure success.

What is the difference between Retention Specialist vs Customer Service Representative?

AspectRetention SpecialistCustomer Service Representative
Required credentialsHigh school diploma or equivalent; experience in customer retention or salesHigh school diploma or equivalent; customer service experience
Work environmentCall centers, sales teams, or client management settingsCall centers, retail, or support desks
Employer usageUsed to reduce churn and improve customer loyaltyUsed to handle customer inquiries and resolve issues

While both roles involve interacting with customers, a Retention Specialist focuses on maintaining customer loyalty and reducing churn through targeted strategies, whereas a Customer Service Representative primarily addresses customer inquiries and resolves issues. The roles often overlap but serve different primary objectives within customer relationship management.

Is being a retention specialist worth it?

A retention specialist focuses on maintaining customer relationships and reducing churn, often requiring strong communication and data analysis skills. The role can be rewarding with opportunities for advancement and performance-based bonuses, but job satisfaction depends on the work environment and individual interests.
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Retention Specialist jobs near you
Infographic showing various Retention Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Retention Specialist

Professional Driver Agency

Nashville, TN • On-site

Other

Re-posted 9 days ago

Job description

A Retention Specialist will make initial contact with their clients primarily through phone calls or in some cases through text or email.  The Retention Specialist will contact the client at specific periods with the purpose being to determine how satisfied the client is in their job.  The Retention Specialist will escalate any client that they believe is at risk of leaving.  As the Retention Specialist is speaking with their client, they will make notes and use our system to collect data that is presented to our Partners. All drivers assigned to the Retention Specialist will be overseen by an Agent.  The Retention Specialist’s compensation is directly tied to their success in handling more clients and in keeping the client employed with the Partner.  Additionally, the Retention Specialist may be required to conduct exit interviews using predetermined questions.

KEY RESPONSIBILITIES

  • Manage a client list of at least 350 individuals
  • Taking good notes to enable productive conversations over the tenure of the driver
  • Keeping your list of clients organized to ensure they are called during the proper intervals
  • Setting up follow up calls to ensure problems have been addressed by our Partners
  • Determine clients that are considered at risk before they turn over
  • Conduct Exit Interviews
  • Proper coding of issues

KEY MEASUREMENTS

  • Number of drivers assigned to you
  • Number of prospect calls/texts/emails handled/made each week
  • Retention rates
  • Turnover rates
  • Client tenure
  • Data collection/accuracy
  • Number of initial calls made outside 7 day window (expectation is 0)

REQUIRED SKILLS/ATTITUDES

  • Must have excellent communication and oratory skills
  • Ability to manage multiple tasks at once
  • Excellent organizational skills
  • Ability to see tasks through to completion by following processes set up by PDA
  • Must be able to speak and understand English
  • Bilingual in Spanish not required but preferred
  • Must be able to use a computer and input data accurately and timely into computer system
  • Must be capable of resolving disputes between Client and Partner
  • Ability to connect with people by conveying trust and loyalty
  • Maintain a positive and enthusiastic attitude
  • Keep client and partner information confidential
  • Be professional in your speech, dress and work habits

REQUIRED EXPERIENCE/EDUCTION

  • High School Diploma or equivalent
  • At least one of the following:
    • Experience in the transportation/trucking industry preferred
    • Experience in job placement/recruiting industry
    • Other applicable experience that would apply to the nature of job described

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