ZipRecruiter

Log In

1

Retention Specialist Jobs (NOW HIRING)

Help at Home

Retention Specialist

Brooklyn, NY · On-site

$21 - $23/hr

Retention Specialist - Edison Home Health Care Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient ...

COVERAGEX LLC

Retention Specialist

Clearwater, FL · On-site

$22/hr

CoverageX is seeking a motivated Retention Specialist to join our customer success team onsite in Clearwater, FL. In this role, you'll handle inbound calls from clients who are considering canceling ...

NADAP

Retention Specialist

Brooklyn, NY · On-site

$55K/yr

PACE Retention Specialist Join NADAP's exciting new Pathways for Access to Careers and Employment (PACE) program in Brooklyn helping New Yorkers build their employment skills and careers! In this ...

Rent One

Client Retention Specialist

Troy, MO · On-site

$13 - $17.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

Rent One

Client Retention Specialist

Mayfield, KY · On-site

$12.25 - $16.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Owensboro, KY · On-site

$15.75 - $16.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

previous pagenext page

Showing results 21-40

All JobsRetention Specialist Jobs

Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do retention specialist jobs pay per year?

As of Aug 12, 2026, the average yearly pay for retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist works for an organization to retain current customers and clients. Depending on the industry, your duties might extend to internal retention, which concerns employees. In either role, you must ensure that the customer or employee is satisfied with what they are receiving from the company. This career is partially a support position, and partially a complaints resolution position. You must have strong communication skills, as much of the job is spent talking to customers or employees face-to-face or over the phone. The qualifications required for this job vary depending on whether the focus is employees or customers, but a high school diploma or GED certificate and extensive customer service or human resources experience should be sufficient.

What is the difference between Retention Specialist vs Customer Service Representative?

AspectRetention SpecialistCustomer Service Representative
Required credentialsHigh school diploma or equivalent; experience in customer retention or salesHigh school diploma or equivalent; customer service experience
Work environmentCall centers, sales teams, or client management settingsCall centers, retail, or support desks
Employer usageUsed to reduce churn and improve customer loyaltyUsed to handle customer inquiries and resolve issues

While both roles involve interacting with customers, a Retention Specialist focuses on maintaining customer loyalty and reducing churn through targeted strategies, whereas a Customer Service Representative primarily addresses customer inquiries and resolves issues. The roles often overlap but serve different primary objectives within customer relationship management.

What is a typical day for retention specialists?

A retention specialist's day typically involves analyzing customer data to identify at-risk clients, developing strategies to improve customer loyalty, and communicating with customers through calls, emails, or chat. They often use customer relationship management (CRM) tools and collaborate with sales or marketing teams to implement retention initiatives. The role requires strong communication skills and may involve monitoring key performance metrics regularly.

How does a retention specialist typically collaborate with other departments to improve customer retention rates?

Retention Specialists often work closely with sales, customer service, and marketing teams to identify customer pain points and develop effective retention strategies. They may analyze feedback from customer service interactions, coordinate with marketing to tailor communication campaigns, and provide insights to sales on customer trends. This cross-functional collaboration helps ensure a seamless experience for customers and allows the organization to proactively address issues that may lead to churn. Regular team meetings and shared performance metrics are common practices to align efforts and measure success.

What skills do you need to be a retention specialist?

To thrive as a Retention Specialist, you need strong customer service skills, problem-solving abilities, and a background in sales or account management, often supported by a relevant degree or experience in customer-facing roles. Familiarity with CRM systems, customer analytics tools, and communication platforms is typically required. Superior interpersonal skills, persuasive communication, and emotional intelligence help professionals build trust and resolve issues effectively. These skills are essential for reducing customer churn, strengthening relationships, and driving long-term business growth.

What is a retention specialist?

A Retention Specialist is a professional responsible for maintaining and improving customer loyalty by addressing client concerns, resolving issues, and providing solutions to encourage customers to continue using a company’s products or services. They often work in industries like telecommunications, finance, and subscription services. Their main goal is to reduce customer churn by proactively identifying at-risk clients and offering personalized support or incentives. Retention Specialists use strong communication and problem-solving skills to build lasting relationships and help organizations achieve higher customer retention rates.

Is being a retention specialist worth it?

A retention specialist focuses on maintaining customer relationships and reducing churn, often requiring strong communication and data analysis skills. The role can be rewarding with opportunities for advancement and performance-based bonuses, but job satisfaction depends on the company culture and individual preferences.
More about Retention Specialist jobs
What cities are hiring for Retention Specialist jobs? Cities with the most Retention Specialist job openings:
What are the most commonly searched types of Retention Specialist jobs? The most popular types of Retention Specialist jobs are:
Who are the top companies hiring for Retention Specialist jobs? The top employers for Retention Specialist jobs are:
What states have the most Retention Specialist jobs? States with the most job openings for Retention Specialist jobs include:
What job categories do people searching Retention Specialist jobs look for? The top searched job categories for Retention Specialist jobs are:
What are popular job titles related to Retention Specialist jobs? For Retention Specialist jobs, the most frequently searched job titles are:
Retention Specialist jobs near you
Infographic showing various Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Retention Specialist

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

Full-time

Posted 27 days ago

Job description

Empire Home Remodeling is one of Wisconsin’s fastest-growing home improvement companies, known for exceptional customer experience, high-quality products, and a team culture built on integrity, communication, and results. We are expanding our Customer Experience Department and seeking a motivated, detail-driven Retention Specialist to help strengthen long-term customer relationships and reduce cancellations.

Position Overview:

The Retention Specialist plays a critical role in maintaining customer satisfaction and protecting revenue by proactively engaging customers who may be at risk of canceling or delaying their projects. You will serve as a trusted point of contact, addressing concerns, providing solutions, and ensuring customers feel confident and supported throughout their remodeling journey.

This role is ideal for someone who is persuasive, empathetic, and thrives in a fast-paced, customer-facing environment.

Key Responsibilities:
  • Conduct outbound and inbound calls with customers who have expressed hesitation, concerns, or intent to cancel.
  • Listen actively to customer issues and provide clear, confident solutions that rebuild trust and reinforce value.
  • Collaborate with Sales, Operations, and Installation teams to resolve projectrelated concerns quickly.
  • Document all interactions, outcomes, and followup actions in CRM systems with accuracy.
  • Maintain retention KPIs, including save rate, call volume, and customer satisfaction metrics.
  • Identify trends in cancellations and communicate insights to leadership for continuous improvement.
  • Provide whiteglove service that aligns with Empire’s customer experience standards.
  • Support postinstallation followup when needed to ensure longterm satisfaction.
    • Qualifications
  • Strong communication skills with the ability to remain calm, confident, and persuasive.

    • Experience in customer service, retention, call center, or sales preferred.

    Ability to handle difficult conversations with professionalism and empathy.

    Problem-solving mindset with the ability to think quickly and offer solutions.

    Comfortable working with CRM systems and maintaining detailed records.

    Reliable, organized, and able to manage multiple customer cases at once.

    Positive attitude and commitment to delivering exceptional customer experiences.

    What We Offer:
  • Competitive hourly pay + retention incentives
  • Paid training and ongoing professional development
  • Supportive team environment
    • Join Our Team

    If you’re passionate about helping customers, solving problems, and making a meaningful impact on their home improvement experience, Empire Home Remodeling wants to hear from you. Become part of a team that values communication, integrity, and excellence.

Apply