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Retention Specialist Jobs (NOW HIRING)

RENT ONE

Client Retention Specialist

Brownsville, TN · On-site

$14.50 - $15.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Wichita, KS · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Huntingdon, TN · On-site

$13 - $14/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Alton, IL · On-site

$17 - $18/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Humboldt, TN · On-site

$13 - $14/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Sparta, IL · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

Rent One

Client Retention Specialist

Crystal City, MO · On-site

$12 - $16.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Saint Louis, MO · On-site

$18 - $19/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

Rent One

Client Retention Specialist

Wichita, KS · On-site

$14 - $19.25/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Crystal City, MO · On-site

$18 - $19/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Cape Girardeau, MO · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

Tier 1 Customer Retention Specialist Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses.

Rent One

Client Retention Specialist

Brownsville, TN · On-site

$11.50 - $15.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

RENT ONE

Client Retention Specialist

Wynne, AR · On-site

$13 - $14/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

Rent One

Client Retention Specialist

Alton, IL · On-site

$13.75 - $18.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

Rent One

Client Retention Specialist

Owensboro, KY · On-site

$14 - $19.25/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

Rent One

Client Retention Specialist

Vincennes, IN · On-site

$12.25 - $16.75/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory ...

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All JobsRetention Specialist Jobs

Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do retention specialist jobs pay per year?

As of Aug 14, 2026, the average yearly pay for retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist works for an organization to retain current customers and clients. Depending on the industry, your duties might extend to internal retention, which concerns employees. In either role, you must ensure that the customer or employee is satisfied with what they are receiving from the company. This career is partially a support position, and partially a complaints resolution position. You must have strong communication skills, as much of the job is spent talking to customers or employees face-to-face or over the phone. The qualifications required for this job vary depending on whether the focus is employees or customers, but a high school diploma or GED certificate and extensive customer service or human resources experience should be sufficient.

What is the difference between Retention Specialist vs Customer Service Representative?

AspectRetention SpecialistCustomer Service Representative
Required credentialsHigh school diploma or equivalent; experience in customer retention or salesHigh school diploma or equivalent; customer service experience
Work environmentCall centers, sales teams, or client management settingsCall centers, retail, or support desks
Employer usageUsed to reduce churn and improve customer loyaltyUsed to handle customer inquiries and resolve issues

While both roles involve interacting with customers, a Retention Specialist focuses on maintaining customer loyalty and reducing churn through targeted strategies, whereas a Customer Service Representative primarily addresses customer inquiries and resolves issues. The roles often overlap but serve different primary objectives within customer relationship management.

What is a typical day for retention specialists?

A retention specialist's day typically involves analyzing customer data to identify at-risk clients, developing strategies to improve customer loyalty, and communicating with customers through calls, emails, or chat. They often use customer relationship management (CRM) tools and collaborate with sales or marketing teams to implement retention initiatives. The role requires strong communication skills and may involve monitoring key performance metrics regularly.

How does a retention specialist typically collaborate with other departments to improve customer retention rates?

Retention Specialists often work closely with sales, customer service, and marketing teams to identify customer pain points and develop effective retention strategies. They may analyze feedback from customer service interactions, coordinate with marketing to tailor communication campaigns, and provide insights to sales on customer trends. This cross-functional collaboration helps ensure a seamless experience for customers and allows the organization to proactively address issues that may lead to churn. Regular team meetings and shared performance metrics are common practices to align efforts and measure success.

What skills do you need to be a retention specialist?

To thrive as a Retention Specialist, you need strong customer service skills, problem-solving abilities, and a background in sales or account management, often supported by a relevant degree or experience in customer-facing roles. Familiarity with CRM systems, customer analytics tools, and communication platforms is typically required. Superior interpersonal skills, persuasive communication, and emotional intelligence help professionals build trust and resolve issues effectively. These skills are essential for reducing customer churn, strengthening relationships, and driving long-term business growth.

What is a retention specialist?

A Retention Specialist is a professional responsible for maintaining and improving customer loyalty by addressing client concerns, resolving issues, and providing solutions to encourage customers to continue using a company’s products or services. They often work in industries like telecommunications, finance, and subscription services. Their main goal is to reduce customer churn by proactively identifying at-risk clients and offering personalized support or incentives. Retention Specialists use strong communication and problem-solving skills to build lasting relationships and help organizations achieve higher customer retention rates.

Is being a retention specialist worth it?

A retention specialist focuses on maintaining customer relationships and reducing churn, often requiring strong communication and data analysis skills. The role can be rewarding with opportunities for advancement and performance-based bonuses, but job satisfaction depends on the company culture and individual preferences.
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Retention Specialist jobs near you
Infographic showing various Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Client Retention Specialist

RENT ONE

Brownsville, TN • On-site

$14.50 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Rent One rating

5.0

Company rating: 5.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

57th of 62 rated furniture retailers

Job description

CLIENT RETENTION SPECIALIST
Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.
We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
As a client retention specialist, your impact is two-fold:
  • For the team, your goal is to help the store hit goals for sales and retention.
  • For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.

No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.
We also offer regular opportunities for review and advancement.
BENEFITS PACKAGE
Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.
The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.
Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
We'll also shower you with perks, including:
  • Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
  • Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
  • On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.

JOB REQUIREMENTS
  • Previous rent-to-own experience is desirable, but not necessary (we train!)
  • Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
  • Must have valid driver's license and maintain a driving record that complies with organizational standards.

JOB RESPONSIBILITIES
  • Contact clients via phone and serve as the primary point of contact between the client and the company.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Review sales rental orders for compliance and approval.
  • Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
  • Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
  • At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

ALTERNATIVE JOB TITLES
Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail
At Rent One, EVERYONE is important
- our clients, our communities and our co-workers.
  • We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
  • A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?
Our Schedule
Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.
Career Track
We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.
Affordable and
Comprehensive Benefits Package
Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.
Not to mention paid time off like holidays and vacation!
Certified Training
Structured on-the-job training that includes a 12-day remote training class for every new hire.
There are also five types of certifications offered all designed to guide our employees to the top!
401K
Invest in your future by participating in our 401k program.
Rent One will match 30% of your first 5% and 40% of your next 5%!
Reimbursement for
Education & Gym
Memberships
Receive up to $200 for any work-related education classes you wish to take outside of Rent One.
We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.
Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.

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