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Virtual Retention Specialist Jobs (NOW HIRING)

thecenters

Retention Specialist

Cleveland, OH · On-site

This Retention Specialist position plays an important role in advancing our mission and supporting ... Microsoft software, internet, databases, and virtual learning platforms). * Requires travel to ...

thecenters

Retention Specialist

Cleveland, OH

This Retention Specialist position plays an important role in advancing our mission and supporting ... Microsoft software, internet, databases, and virtual learning platforms). * Requires travel to ...

thecenters

Retention Specialist

Cleveland, OH · On-site

This Retention Specialist position plays an important role in advancing our mission and supporting ... Microsoft software, internet, databases, and virtual learning platforms). * Requires travel to ...

The Centers

Retention Specialist

Cleveland, OH · On-site

$19.23/hr

This Retention Specialist position plays an important role in advancing our mission and supporting ... Microsoft software, internet, databases, and virtual learning platforms). * Requires travel to ...

Insulet Corporation

... phone/virtual environment and partners closely with internal teams and healthcare providers ... Retention Specialist is a clinically driven retention role focused on strengthening long term ...

Insulet Corporation

... phone/virtual environment and partners closely with internal teams and healthcare providers ... Retention Specialist is a clinically driven retention role focused on strengthening long term ...

Insulet Corporation

As a Clinical Retention Specialist for the South Central region, you'll work on high-impact ... phone/virtual environment and partners closely with internal teams and healthcare providers.

Insulet Corporation

We're seeking a Clinical Retention Specialist for the Mid-Atlantic region to drive meaningful ... phone/virtual environment and partners closely with internal teams and healthcare providers.

Insulet Corporation

We're seeking a Clinical Retention Specialist for the Mid-Atlantic region to drive meaningful ... phone/virtual environment and partners closely with internal teams and healthcare providers.

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Virtual Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do virtual retention specialist jobs pay per year?

As of Sep 4, 2026, the average yearly pay for virtual retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a virtual retention specialist?

Virtual Retention Specialists are professionals who work remotely to help organizations retain their customers, clients, or members. Their primary responsibility is to engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued business. They analyze customer feedback, identify patterns in potential churn, and implement strategies to improve satisfaction and loyalty. Virtual Retention Specialists often collaborate with sales, support, and marketing teams to ensure a seamless customer experience.

What skills and qualifications are needed to thrive as a virtual retention specialist?

To thrive as a Virtual Retention Specialist, you need strong customer service skills, problem-solving abilities, and often a background in sales or account management. Familiarity with CRM platforms, communication tools (like chat or video conferencing software), and sometimes certifications in customer relationship or sales techniques are valuable. Excellent communication, active listening, and resilience under pressure help you effectively address customer concerns and build loyalty remotely. These skills are important because they enable you to retain customers, reduce churn, and support business growth in a virtual environment.

What are the main challenges faced by virtual retention specialists, and how can they be addressed?

Virtual Retention Specialists often face challenges such as building rapport with customers remotely, handling high volumes of customer concerns, and effectively utilizing digital communication tools. Overcoming these challenges requires strong active listening skills, adaptability to different customer needs, and proficiency with customer relationship management (CRM) software. Successful specialists also collaborate closely with cross-functional teams, such as sales and support, to find tailored solutions that improve customer satisfaction and retention rates.

What is the difference between Virtual Retention Specialist vs Customer Success Representative?

AspectVirtual Retention SpecialistCustomer Success Representative
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and onboarding
Skills & CertificationsCustomer service, communication, CRM toolsCustomer service, communication, CRM tools
Work EnvironmentRemote, client-focusedRemote or in-office, client-focused
Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

Both roles involve customer interaction and require strong communication skills. The Virtual Retention Specialist primarily focuses on retaining clients and reducing churn, while the Customer Success Representative emphasizes overall customer satisfaction and onboarding. Although their skills and environments overlap, their core objectives differ slightly, making each role unique in the customer lifecycle.

More about Virtual Retention Specialist jobs

What cities are hiring for Virtual Retention Specialist jobs?

Cities with the most Virtual Retention Specialist job openings:

What states have the most Virtual Retention Specialist jobs?

States with the most job openings for Virtual Retention Specialist jobs include:

What job categories do people searching Virtual Retention Specialist jobs look for?

The top searched job categories for Virtual Retention Specialist jobs are:

Virtual Retention Specialist jobs near you
Infographic showing various Virtual Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Retention Specialist

thecenters

Cleveland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve.

Job Summary

Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers’ job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment.

Job Qualifications 

  • High School Diploma or equivalent required with 4 years of relevant experience required. 
  • Bachelor’s degree in related area preferred. 
  • Exposure to or experience working with clients in transition to finding employment. 
  • Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms). 
  • Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means.Driver's license and personal vehicle strongly preferred. 
  • Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings. 
  • Bilingual in oral and written English, Spanish required. 

Job Duties & Responsibilities

  • Develop and maintain, at a minimum,monthlycontact with workforce interns, employed clients and supervisors of working clientsto manageany and all challenges that clients might face in retaining employment by providing necessary supportive services. 
  • Develop and implementstrategiesforsuccessfulinternship sitepartnership, job placementsand employment retentionefforts. 
  • Travel toworksites tomeet and support employed El Barrio graduates regularly for up to 1 year of employment. 
  • Assistjob seekersin serving as a liaison with employer and internship sites if needed, in issues related to retentionwith the goal of successful employment retention forlong-termsuccess. 
  • Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested. 
  • Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilized in reports, grants and publications. 
  • Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reports and compliance purposes for both internal and external stakeholders. 

About The Centers  

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.  

Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace. 

Wellbeing and Benefits  

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.  

  • Choice of medical and dental plans 
  • Health Savings Account 
  • Flexible Spending Account for Health and Dependent Care 
  • Vision 
  • Support for continuing education and credential renewal 
  • Life Insurance 
  • Retirement Savings (401k) with a company contribution 
  • Mental Health Support  
  • Employee Assistance Program 
  • Calm Subscription 
  • Short and Longterm Disability 

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