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Virtual Retention Specialist Jobs (NOW HIRING)

OneSource Virtual

$55 - $85/hr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

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OneSource Virtual

Garnishment Specialist

$24 - $32.75/hr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

OneSource Virtual

Garnishment Specialist

Coppell, TX · On-site +1

$21.75 - $29.75/hr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

OneSource Virtual

Garnishment Specialist

$24 - $32.75/hr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

OneSource Virtual

Pay Admin Specialist

$47K - $64K/yr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

OneSource Virtual

Pay Admin Specialist

$47K - $64K/yr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

Insulet Corporation

$79K - $118K/yr

Job Summary TheClinical Product Specialist (CPS) will work cross functionally with other ... Experience providing assessment and troubleshooting via phone, virtual platforms, and email ...

Insulet Corporation

$79K - $118K/yr

Job Summary TheClinical Product Specialist (CPS) will work cross functionally with other ... Experience providing assessment and troubleshooting via phone, virtual platforms, and email ...

OneSource Virtual

Pay Admin Specialist

Coppell, TX · Remote

$43K - $58K/yr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

Insulet Corporation

$79K - $118K/yr

Job Summary TheClinical Product Specialist (CPS) will work cross functionally with other ... Experience providing assessment and troubleshooting via phone, virtual platforms, and email ...

OneSource Virtual

$55 - $75/hr

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver ... With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ...

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Virtual Retention Specialist information

See salary details

$22K

$61.4K

$85.5K

How much do virtual retention specialist jobs pay per year?

As of Sep 4, 2026, the average yearly pay for virtual retention specialist in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a virtual retention specialist?

Virtual Retention Specialists are professionals who work remotely to help organizations retain their customers, clients, or members. Their primary responsibility is to engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued business. They analyze customer feedback, identify patterns in potential churn, and implement strategies to improve satisfaction and loyalty. Virtual Retention Specialists often collaborate with sales, support, and marketing teams to ensure a seamless customer experience.

What skills and qualifications are needed to thrive as a virtual retention specialist?

To thrive as a Virtual Retention Specialist, you need strong customer service skills, problem-solving abilities, and often a background in sales or account management. Familiarity with CRM platforms, communication tools (like chat or video conferencing software), and sometimes certifications in customer relationship or sales techniques are valuable. Excellent communication, active listening, and resilience under pressure help you effectively address customer concerns and build loyalty remotely. These skills are important because they enable you to retain customers, reduce churn, and support business growth in a virtual environment.

What are the main challenges faced by virtual retention specialists, and how can they be addressed?

Virtual Retention Specialists often face challenges such as building rapport with customers remotely, handling high volumes of customer concerns, and effectively utilizing digital communication tools. Overcoming these challenges requires strong active listening skills, adaptability to different customer needs, and proficiency with customer relationship management (CRM) software. Successful specialists also collaborate closely with cross-functional teams, such as sales and support, to find tailored solutions that improve customer satisfaction and retention rates.

What is the difference between Virtual Retention Specialist vs Customer Success Representative?

AspectVirtual Retention SpecialistCustomer Success Representative
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and onboarding
Skills & CertificationsCustomer service, communication, CRM toolsCustomer service, communication, CRM tools
Work EnvironmentRemote, client-focusedRemote or in-office, client-focused
Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

Both roles involve customer interaction and require strong communication skills. The Virtual Retention Specialist primarily focuses on retaining clients and reducing churn, while the Customer Success Representative emphasizes overall customer satisfaction and onboarding. Although their skills and environments overlap, their core objectives differ slightly, making each role unique in the customer lifecycle.

More about Virtual Retention Specialist jobs

What cities are hiring for Virtual Retention Specialist jobs?

Cities with the most Virtual Retention Specialist job openings:

What states have the most Virtual Retention Specialist jobs?

States with the most job openings for Virtual Retention Specialist jobs include:

What job categories do people searching Virtual Retention Specialist jobs look for?

The top searched job categories for Virtual Retention Specialist jobs are:

Virtual Retention Specialist jobs near you
Infographic showing various Virtual Retention Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Nursing Student Success and Retention Specialist (Temp PT)

Community College of Allegheny County

Monroeville, PA • On-site

Part-time, Temporary

Posted 14 days ago

Community College Of Allegheny County rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

213th of 628 rated colleges and universities

Job description

Student Support and Remediation

  • Identify academically at-risk students through review of course performance, assessment data, standardized testing results, and faculty referrals.
  • Develop, implement, monitor, and document individualized remediation and student success plans.
  • Provide academic coaching, study skill development, test-taking strategies, and success planning.

Data Tracking, Assessment, and Reporting

  • Collect, analyze, and interpret assessment and retention data as outlined in the Systematic Evaluation Plan and program action plans.
  • Collaborate with faculty to identify student performance trends, strengths, and opportunities for improvement.

Faculty Collaboration and Support

  • Collaborate with faculty regarding student progression concerns, remediation plans, and intervention strategies.
  • Provide guidance and support related to academic resource products, reports, assessment tools, and remediation resources.

Student Orientation and Success Programming

  • Provide orientation regarding academic support products, learning management systems, assessments, remediation expectations, and available academic support resources.
  • Develop and facilitate workshops and support sessions focused on study skills, technology utilization, academic success, and NCLEX readiness.

Compliance and Accommodations

  • Collaborate with faculty and Disability Resource Services to implement approved testing accommodations.
  • Ensure assessment and remediation practices comply with institutional policies, current best practices, accreditation expectations, and program standards.

SUPPLEMENTAL FUNCTIONS

  • Serve on nursing program committees as assigned.
  • Participate in professional development activities related to student success, retention, assessment, and nursing education.
  • Assist with special projects, accreditation activities, and program evaluation initiatives.
  • Perform other related duties as assigned.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

  • Work is primarily performed in an office, classroom, laboratory, and virtual environment.
  • Requires prolonged periods of sitting, standing, computer use, and communication with students and faculty.
  • Occasional travel between campuses may be required.
  • Must be able to conduct individual and group meetings in person and through virtual platforms.
  • Ability to move throughout campus facilities and access instructional environments.

What Community College Of Allegheny County employees say

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