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Premium Service Representative Jobs (NOW HIRING)

Landis+Gyr

Premium Service Manager

OR

Job Summary The Premium Service Manager provides in-depth, on-site technical support for management ... Represents Company in a positive, professional manner when working with both internal and external ...

Landis+Gyr

Premium Service Engineer I

Alpharetta, GA

Job Summary The Premium Service Engineer I provides in-depth remote support for technical issues ... Represents Company in a positive, professional manner when working with both internal and external ...

Emerson

Strategic Service Representative

Elyria, OH

The Strategic Service Representative, partners with the Strategic Account Executive(s) to deliver premium customer support for the assigned highest-value, Strategic Accounts. The Strategic Service ...

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Premium Service Representative information

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$12

$23

$39

How much do premium service representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for premium service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Premium Service Representative vs Customer Service Representative?

AspectPremium Service RepresentativeCustomer Service Representative
CredentialsTypically requires relevant customer service experience, sometimes certifications in communication or product knowledgeUsually requires basic customer service experience, with or without certifications
Work EnvironmentOften in call centers, client-facing roles, or specialized support teamsCommonly in call centers, retail, or support desks
Employer & Industry UsageUsed in industries like telecommunications, finance, and tech for premium support rolesWidely used across various industries for general customer support

The Premium Service Representative typically handles high-value clients and offers specialized, priority support, whereas the Customer Service Representative provides general support to a broader customer base. The roles overlap in work environment and required skills but differ mainly in the level of service and client focus.

What are Premium Service Representatives?

Premium Service Representatives are customer service professionals who specialize in assisting high-value or VIP clients, often in industries like hospitality, travel, finance, or sports and entertainment. They provide personalized support, handle complex inquiries, and ensure a superior experience for premium customers. Their responsibilities may include managing reservations, resolving issues quickly, and offering tailored recommendations. Premium Service Representatives are expected to demonstrate excellent communication skills and a deep understanding of their clients' needs.

What are some common challenges Premium Service Representatives face when managing high-value client accounts?

Premium Service Representatives often encounter the challenge of balancing personalized service with efficiency, as high-value clients expect prompt, tailored solutions. Handling complex requests or resolving sensitive issues requires excellent communication and problem-solving skills. Additionally, representatives must stay updated on premium offerings and policies to provide accurate information and maintain strong relationships with clients. Successful professionals in this role are proactive, detail-oriented, and comfortable working collaboratively with other departments to deliver seamless service.

What are the key skills and qualifications needed to thrive as a Premium Service Representative, and why are they important?

To thrive as a Premium Service Representative, you need strong customer service abilities, attention to detail, and experience in hospitality or client relations, often supported by a high school diploma or equivalent. Familiarity with CRM software, reservation systems, and point-of-sale technology is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help professionals excel in this role. These skills are crucial for delivering high-quality, personalized service and ensuring customer satisfaction in premium settings.
What states have the most Premium Service Representative jobs? States with the most job openings for Premium Service Representative jobs include:
What job categories do people searching Premium Service Representative jobs look for? The top searched job categories for Premium Service Representative jobs are:
Premium Service Representative jobs near you
Infographic showing various Premium Service Representative job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,911 per year, or $23 per hour.
Premium Services Representative, Security

Premium Services Representative, Security

TeamWork Online

Philadelphia, PA • On-site

$18.70/hr

Other

Posted 6 days ago

Job description

Xfinity Mobile Arena Premium Services Representative

The Xfinity Mobile Arena is one of the world's busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company's industry-leading qualities as an operator and an innovator in the live event experience.

The Premium Services Representatives (PSRs) are responsible for providing security service in the Premium Seating areas of the Xfinity Mobile Arena. In the Xfinity Mobile Arena, these areas include the Club Level, Suite Level and Balcony Level. Our Premium Seating clientele invest much of their time and money at our Complex. They expect and demand the most from their experience for themselves and for their clients. As a Premium Service Representative, you play a significant role in their entertainment experience.

Job Description

To provide this service you must be professional and ready to serve. Your behavior, appearance, knowledge and skill must be exceptional. It is up to you to enforce all rules, regulations and policies of the Xfinity Mobile Arena, while being friendly, sincere and helpful at all times. Your responsibilities are listed, but not limited to, the following:

  • Greet guests in a friendly and courteous manner.
  • Attend to your assigned post during an event
  • Secure entrance to Premium Levels.
  • Operate the VIP elevators when assigned to that post.
  • Have knowledge of the building layout, including restrooms, exits, clubs, etc. - Carry on your person the Xfinity Mobile Arena Brochure.
  • Monitor guests in your assigned area and enforce rules.
  • Assist in crowd management, seating discrepancies, clearing aisles and settling disputes.
  • Inform supervisors of developing problems.
  • Respond in a timely and professional manner to incidents that occur.
  • Be aware of all special functions or activities that occur during an event.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills: Punctuality; Accountability; Professional Integrity

Salary: Base Pay: $18.70 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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