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Premium Service Representative Jobs (NOW HIRING)

ASM Global

Guest Service Representative

Long Beach, CA · On-site

$25/hr

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Guest Services Representatives may be assigned to the Box Office, Guest Experience Information ...

Dacotah Bank

Customer Service Representative

Brookings, SD · On-site

$14.75 - $20/hr

Customer Service Representative As a Customer Service Representative (CSR) at Dacotah Bank, you ... Health Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage * Dental ...

The Jonus Group

CSR/ Junior Producer

Wellington, OH · On-site

$55K/yr

CSR / Junior Producer Hybrid Job Summary Seeking a dedicated and adaptable Customer Service ... Base salary up to $50,000 + commissions on new business (2% of agency premium, paid one time)

Dacotah Banks

Customer Service Representative

Brookings, SD · On-site

$14.75 - $20/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Health Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage * Dental ...

Dacotah Banks

Customer Service Representative

Sisseton, SD

$13.50 - $18.25/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Dacotah Banks

Customer Service Representative

Morris, MN

$15.25 - $20.75/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Dacotah Bank

Customer Service Representative

Aberdeen, SD · On-site

$15.75 - $21.25/hr

Customer Service Representative As a Customer Service Representative (CSR) at Dacotah Bank, you ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Access Dubuque

Client Service Representative (CSR)

Dubuque, IA · On-site

$15 - $20.50/hr

... premium endorsements · Send out cancellation certificates as needed · Create and organize renewal questionnaires · Order Loss Runs from insurance companies and review for large losses/reserves · ...

HelloGov AI, Inc.

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

The Role As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with ...

Consolidated Metco

Customer Service Representative

Monroe, NC · On-site

$14.75 - $20.25/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for ... When needed, be able to negotiate with the customer regarding the responsibility of premium freight.

Brown & Brown

Customer Service Representative

Meridian, ID · On-site

$15.50 - $21/hr

The Commercial Lines Client Service Representative (CSR) delivers exceptional client service while ... Support clients with billing questions, payment processing, and premium collection * Prepare ...

Dacotah Bank

Customer Service Representative

Sisseton, SD · On-site

$13.50 - $18.25/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

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All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsPremium Service Representative Jobs

Premium Service Representative information

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$12

$23

$39

How much do premium service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for premium service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a premium service representative?

Premium Service Representatives are customer service professionals who specialize in assisting high-value or VIP clients, often in industries like hospitality, travel, finance, or sports and entertainment. They provide personalized support, handle complex inquiries, and ensure a superior experience for premium customers. Their responsibilities may include managing reservations, resolving issues quickly, and offering tailored recommendations. Premium Service Representatives are expected to demonstrate excellent communication skills and a deep understanding of their clients' needs.

What are some common challenges premium service representatives face when managing high-value client accounts?

Premium Service Representatives often encounter the challenge of balancing personalized service with efficiency, as high-value clients expect prompt, tailored solutions. Handling complex requests or resolving sensitive issues requires excellent communication and problem-solving skills. Additionally, representatives must stay updated on premium offerings and policies to provide accurate information and maintain strong relationships with clients. Successful professionals in this role are proactive, detail-oriented, and comfortable working collaboratively with other departments to deliver seamless service.

What are the key skills and qualifications needed to thrive as a premium service representative, and why are they important?

To thrive as a Premium Service Representative, you need strong customer service abilities, attention to detail, and experience in hospitality or client relations, often supported by a high school diploma or equivalent. Familiarity with CRM software, reservation systems, and point-of-sale technology is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help professionals excel in this role. These skills are crucial for delivering high-quality, personalized service and ensuring customer satisfaction in premium settings.

What is the difference between Premium Service Representative vs Customer Service Representative?

AspectPremium Service RepresentativeCustomer Service Representative
CredentialsTypically requires relevant customer service experience, sometimes certifications in communication or product knowledgeUsually requires basic customer service experience, with or without certifications
Work EnvironmentOften in call centers, client-facing roles, or specialized support teamsCommonly in call centers, retail, or support desks
Employer & Industry UsageUsed in industries like telecommunications, finance, and tech for premium support rolesWidely used across various industries for general customer support

The Premium Service Representative typically handles high-value clients and offers specialized, priority support, whereas the Customer Service Representative provides general support to a broader customer base. The roles overlap in work environment and required skills but differ mainly in the level of service and client focus.

What states have the most Premium Service Representative jobs?

States with the most job openings for Premium Service Representative jobs include:

What job categories do people searching Premium Service Representative jobs look for?

The top searched job categories for Premium Service Representative jobs are:

Premium Service Representative jobs near you
Infographic showing various Premium Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative

Premium Metals Inc.

Cleveland, OH • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Premium Metals, Inc., a division of American Consolidated Industries, is one of the country’s largest providers of hot rolled, cold rolled, and galvanized steel products. Here at Premium Metals we receive steel coils, slit/blank/cut to length coils and ship to our customers. We pride ourselves on outstanding safety, quality, customer service, and most importantly our 1 – TEAM environment.
Premium Metals, Inc. has immediate full-time positions available!
JOIN OUR TEAM TODAY!
We offer a competitive benefit package and the opportunity to work in a drug-free and safe work environment.
Benefits include:
  • 401(k) with Company Match
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Accident, Hospital Indemnity, amp; Critical Illness
  • 50k Company paid Life AD amp;D Insurance
  • Life insurance
  • Disability Insurance
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • Referral bonus Program - up to $1000
  • Steel Toe Subsidy
  • Prescription Safety Glasses Allowance
  • Vacation amp; Personal Time Off
  • Holiday Pay – Includes a Floating Holiday
With direction, the Customer Service Representative serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. Other responsibilities include responding to inquiries about products and services from customers, Account Executives, Inside Sales Representatives and other sources as situations arise. The incumbent will have direct responsibility for several accounts within the company.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
  • Embraces the 1 T.E.A.M culture.
  • Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
  • Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
  • Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
  • Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
  • Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
  • Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
  • Manage customer requirements using PRP system for PO blanket release driven accounts.
  • Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
  • Responsible for generation and distribution of reports
  • Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
  • Manage and complete new quotes and re-quotes as requested from Account Executive.
  • Other responsibilities and duties as assigned.

Knowledge, Skills, and Abilities
  • Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
  • Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
  • Ability to develop and/or create new relationships, continued ability to communicate understanding and empathy during difficult situations as they arise.
  • Strong organization, planning, and multi-tasking, time management and prioritizing skills.
  • Willingness to learn and ask questions as needed.

Education Requirements
  • High School Diploma or GED required
  • Associates or bachelor’s degree in related field, preferred.
  • One to three years of previous customer service experience
  • Related industry knowledge, a plus.

Physical Demands and Work Environment
  • The noise level in the work environment is usually low to moderate.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Note
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.

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