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Premium Service Representative Jobs (NOW HIRING)

Dacotah Bank

Customer Service Representative

Groton, SD

$15.75 - $21.25/hr

Customer Service Representative As a Customer Service Representative (CSR) at Dacotah Bank, you ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Dacotah Bank

Customer Service Representative

Bismarck, ND

$15.75 - $21.25/hr

Customer Service Representative As a Customer Service Representative (CSR) at Dacotah Bank, you ... Health Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage * Dental ...

The Jonus Group

CSR/ Junior Producer

Wellington, OH

$55K/yr

CSR / Junior Producer Hybrid Job Summary Seeking a dedicated and adaptable Customer Service ... Base salary up to $50,000 + commissions on new business (2% of agency premium, paid one time)

New

Dacotah Banks

Customer Service Representative

Groton, SD

$15.75 - $21.25/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Dacotah Banks

Customer Service Representative

Langford, SD

$14.25 - $19.50/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Dacotah Banks

Customer Service Representative

Bismarck, ND · On-site

$14.75 - $20/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Health Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage * Dental ...

Dacotah Banks

Customer Service Representative

Clark, SD · On-site

$15.50 - $21/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

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Premium Service Representative information

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$12

$23

$39

How much do premium service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for premium service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Premium Service Representative vs Customer Service Representative?

AspectPremium Service RepresentativeCustomer Service Representative
CredentialsTypically requires relevant customer service experience, sometimes certifications in communication or product knowledgeUsually requires basic customer service experience, with or without certifications
Work EnvironmentOften in call centers, client-facing roles, or specialized support teamsCommonly in call centers, retail, or support desks
Employer & Industry UsageUsed in industries like telecommunications, finance, and tech for premium support rolesWidely used across various industries for general customer support

The Premium Service Representative typically handles high-value clients and offers specialized, priority support, whereas the Customer Service Representative provides general support to a broader customer base. The roles overlap in work environment and required skills but differ mainly in the level of service and client focus.

What are Premium Service Representatives?

Premium Service Representatives are customer service professionals who specialize in assisting high-value or VIP clients, often in industries like hospitality, travel, finance, or sports and entertainment. They provide personalized support, handle complex inquiries, and ensure a superior experience for premium customers. Their responsibilities may include managing reservations, resolving issues quickly, and offering tailored recommendations. Premium Service Representatives are expected to demonstrate excellent communication skills and a deep understanding of their clients' needs.

What are some common challenges Premium Service Representatives face when managing high-value client accounts?

Premium Service Representatives often encounter the challenge of balancing personalized service with efficiency, as high-value clients expect prompt, tailored solutions. Handling complex requests or resolving sensitive issues requires excellent communication and problem-solving skills. Additionally, representatives must stay updated on premium offerings and policies to provide accurate information and maintain strong relationships with clients. Successful professionals in this role are proactive, detail-oriented, and comfortable working collaboratively with other departments to deliver seamless service.

What are the key skills and qualifications needed to thrive as a Premium Service Representative, and why are they important?

To thrive as a Premium Service Representative, you need strong customer service abilities, attention to detail, and experience in hospitality or client relations, often supported by a high school diploma or equivalent. Familiarity with CRM software, reservation systems, and point-of-sale technology is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help professionals excel in this role. These skills are crucial for delivering high-quality, personalized service and ensuring customer satisfaction in premium settings.
What states have the most Premium Service Representative jobs? States with the most job openings for Premium Service Representative jobs include:
Premium Service Representative jobs near you
Account Service Representative

Account Service Representative

Kunkel & Associates Inc

Dubuque, IA

Other

Posted 3 days ago

Job description

Description

Account Service Representatives are responsible for assisting Account Managers in the servicing and development of their clients'   P&C insurance programs and mentoring/assisting Customer Service representatives as needed. 

  • Issue "Special" Certificates of Insurance to include reviewing insurance contracts, according to company guidelines 
  • Manage CSR24 portal for clients, including setting up access and troubleshooting technical issues
  • Policy checking according to company guidelines
  • Process change requests
  • Process agency & direct bill non-premium bearing endorsements and direct bill premium bearing endorsements
  • Process bonds for clients
  • Online quoting with NCCI for assigned risk work comp policies 
  • Audit new/renewal monthly reports set up by Customer Service Representative to ensure accuracy
  • Review motor vehicle records 
  • Prepare mid-year reviews 
  • Prepare marketing files 
  • Complete loss summaries 
  • Prepare mod analysis 
  • Create and manage monthly reports for clients
  • Order loss runs from insurance companies and review for large losses/reserves
  • Provide high quality customer service
  • Gain knowledge on insurance industry through training and development opportunities
  • Assist P&C department with various projects and assistance as needed 

Requirements

  • BA or BS or applicable job experience
  • 1-3 years experience in P&C or related field
  • Must have strong Outlook, Word, and Excel Skills
  • Ability to work in a fast-paced environment while adapting to changing deadlines and priorities
  • Excellent verbal and written communication skills required
  • Requires discretion and independent judgment with respect to matters of significance 

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