Insurance Customer Service Representative

The Boffy Insurance Agency is hiring Insurance Customer Service Representatives to join our team!

Our Agency is located in Santa Cruz County, and were up to big things! We provide Auto, Home, Business, and Life Insurance to help protect our clients and their assets. If you want to be a part of a winning and competitive culture, then this may be the career for you!

Our Culture:

Be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.

Customer and employee success and satisfaction are our top two priorities. The two go hand-in-hand, and as they build each other up, they create an external and internal army of brand ambassadors.

$18-25/hr (depending on experience)

Schedule:

Full-Time (Monday to Friday)

Education:

High school or equivalent (Required)

Experience:

No necessary experience required although previous experience in sales or in insurance is preferred

Language:

Spanish preferred but not required

License/Certification:

Property & Casualty License required

Life and Health License preferred but not required

Ability to commute/relocate:

Santa Cruz County Area: Reliably commute or planning to relocate before starting work at one of our On-Site locations

Work Location:

One location (NOT REMOTE)

Hourly Base Salary Based on Experience

Career Growth Opportunities

Hands on Training

• Communicating effectively with clients and team members
• Establish client relationships and follow up with clients, as needed
• Understanding prospects needs and identifying sales opportunities
• Creating and maintaining a database of current and potential customers
• Staying informed about competing products and services
• Having a ton of fun while being part of a competitive team
• Clerical duties such as answering and screening phone calls, filing, taking payments, and other tasks as assigned

• Customer service experience required
• Insurance experience is preferred, but not required
• Proven track record of trustworthiness, dependability, and ethical behavior
• Must be coachable
• Excellent communication skills: written, verbal, and listening
• Must have strong interpersonal skills
• Must be motivated and determined

Benefits for the Customer Service Representative:

• Very competitive base salary
• Business and Leadership Courses Available
• Career growth/advancement development
• Training and Coaching provided
• Paid time off personal time/holidays (FT position only)

Frequently Asked Questions:

What kind of training will I receive?

We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the award-winning product and sales training that is exclusively offered here at Farmers Insurance.

Is this a remote opportunity?

No. We have agencies located throughout Santa Cruz County looking for amazing talent to work On-Site in a professional office environment.

Is prior insurance experience required?

No! You dont need to know anything about insurance or insurance sales to apply. We provide all of the product and sales training that youll need to be successful!

Do I need to have an insurance licensed to work for you?

Yes

What is the culture like in your company?

The Farmers Family has a competitive culture where we expect a lot from ourselves and each other; however; we support one another to ensure that we all succeed and have an enjoyable work environment.

What would my career growth plan look like?

All team members in our organization have the opportunity for growth within the agency they are placed with, and may have the opportunity to become their OWN boss by becoming an Agency Owner!

Job Type: Full Time Pay: $18-$25 per hour