Customer Service Supervisor
Brody Brothers Pest Control
Owings Mills, MD
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Job Description
Salary: $21-25 / hour
Job Description: Brody Brothers is hiring a Customer Service Supervisor (CSR Team Lead) for our Owings Mills office. If you have a calm demeanor, prior call-center supervisory experience, and thrive in resolving issues in a fast-paced environment, read on!
Responsibilities:
- Hire, train, and develop Customer Service Representatives (CSRs).
- Work directly with the Customer Experience Manager and our other customer service supervisor to track and exceed sales goals.
- Manage team schedules, ensuring adequate staffing coverage.
- Supervise daily tasks, answer high-level service questions, and serve as a point of escalation.
- Optimize routes, respond to customer complaints, and handle emergency situations.
- Implement reporting processes, track metrics, and identify efficiencies.
- Interact with customers via phone/email, provide support, and offer information on products/services.
- Oversee statements, invoicing, billing, and account setups for accuracy.
- Collaborate on cross-functional company projects.
Qualifications:
- Strong problem-solving, communication, leadership, and people skills.
- High School Diploma or GED.
- 10+ years of relevant customer service experience.
- 5+ years of call-center management experience preferred
- Proficient in Microsoft Office Suite, especially Excel.
- Ability to manage multiple deadlines in pressured situations.
About Brody Brothers Quality Pest Control:
- Family-owned since 1984, specializing in pest control in Baltimore.
- Award-winning service, recognized by Angie’s List and Best of Baltimore.
- Fun and rewarding work environment with a commitment to quality customer service.
- Above-average pay, excellent benefits, and a focus on career growth.
- We work hard to hire and retain people who don’t take themselves too seriously and are as committed to quality customer service as we are!
To Apply:
- Full-time position with a salary range of $21.00 - $25.00 per hour.
- Benefits include dental insurance, health insurance, paid time off, and vision insurance.
- Work schedule: NO SATURDAYS! Monday to Friday with overtime as needed. Occasional Sundays during busy season.
Ready to Join Our Team?
- Equal Opportunity Employer (EOE) and drug-free workplace.
Job Type: Full-time
Salary: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
Ability to Relocate:
- Owings Mills, MD 21117: Relocate before starting work (Required)
Work Location: In person
Edit jobOpenView public job page
Address
Brody Brothers Pest Control
Owings Mills, MD
21117
USA
Industry
Business
Posted date
Over a month ago
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.