Facility Manager - 1934987

Facility Manager

The Facility Manager position consists of managing day-to-day facilities activities for their clients. The Facility Manager must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. They must establish strong client relationships and develop effective as well as consistent communication with the client. The Facility Manager will have overall responsibility and ownership for all maintenance requests submitted by the client and will utilize best efforts in resolving the clients maintenance issues rapidly. This role is responsible for coordinating maintenance and repairs by third-party service providers and vendors, examining costs, timeline, and quality of vendors.

Key Responsibilities:

• Manage and have ownership of the complete work order life cycle from creation to resolution.
• Manage vendors to ensure services are completed.
• Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services.
• Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues.
• Perform monthly reporting, forecasting and asset management on all sites.
• Help develop and implement preventative, ongoing and anticipated maintenance/repair programs.
• Attend regular client status meetings, if applicable
• Ensure confidentiality of internal and external data
• Supervise and lead a team of maintenance technicians, providing guidance, training, and support to ensure efficient and effective maintenance operations.
• Develop and implement a preventive maintenance program to minimize equipment downtime, maximize equipment lifespan, and ensure uninterrupted production.
• Coordinate maintenance activities with production schedules to minimize disruption and optimize productivity.
• Plan and prioritize maintenance projects, including scheduling repairs, ordering necessary parts, and coordinating external service providers when required.
• Maintain accurate records of maintenance activities, including work orders, equipment histories, and inventory levels.
• Stay updated on industry trends, new technologies, and best practices in maintenance and equipment management, and implement relevant improvements in the facility.
• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of the company, building solutions.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Manage all Contractor relationships including negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Ensure adequate (internal and external) staffing needs to service clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Represent and demonstrate tenacity, versatility, ingenuity and pride.
• Responsible for the management of the entire project, including scheduling, purchasing, quality and safety.
• Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners
• Keep management informed of developments and improvement possibilities.
• Create a positive working environment for all team members, which supports continuous improvement, reinforces company philosophy and policies and treats every individual equally and with respect.
• Communicate routinely with DOs and operations managers, ensuring triage, and attempting to provide self-help support to units
• Initiate technician dispatch, when necessary, after determining that self-perform repairs and maintenance tasks did not resolve the issue
• Provide constant attention to open service call volumes, ensuring third party vendors are keeping up with demand, monitor repeat failures, identify potential systemic issues, and research quality of workmanship as well as life cycle of equipment
• Monitor scheduled maintenance events, such as preventative maintenance, electrical, plumbing, etc., ensuring all work is completed within allocated timelines
• Willingness to perform and complete all work within skillset

Qualifications:

High school diploma or equivalent; further education or certification in a relevant technical field is preferred.

Proven experience as a Facility Manager or similar role in a facilities management services or related industry.

Demonstrated leadership skills, with the ability to motivate and guide a diverse team of maintenance technicians.

Excellent problem-solving and decision-making abilities, with a keen attention to detail

Familiarity with computerized maintenance management systems (CMMS) for work order management and inventory control.

Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

Ability to manage multiple projects and personnel simultaneously.

Computer skills, knowledge of Project Management, Scheduling, good communication and organizational skills are necessary.

Excellent verbal and written communication skills and the ability to resolve employee related issues with empathy and professionalism.

Ability to think ahead and prepare action plans to get results.

Excellent analytical and problem-solving skills and demonstrated ability to make sound business decisions.

Strong computer skills including Microsoft Excel, Word, Project as well as experience using a CMMS system and ERP system (Oracle, SAP, etc.)

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