Customer Support Tech

Union Mutual Insurance Company is currently recruiting for the right candidate to join our Company as a Customer Support Technician. The Company will consider hybrid work arrangements after the first few months of employment.

The Customer Support Technician is a great opportunity to begin your insurance career with one of the “Best Places to Work in VT for 10 years running! Celebrating 150 years, Union Mutual celebrates an employee culture of empowerment, integrity, and service. This position is ideal for someone highly motivated to begin their professional career. Prior insurance experience is not required. Come join our team, recognized as one of Best Places to Work in Vermont!

Summary: The Customer Support Technician position is accountable for providing superior customer service to Union Mutual’s agents, policyholders, and business partners in a manner that ensures lasting value-added relationships. This includes providing support for the production and maintenance of policies through data entry, cash processing, imaging, and other administrative functions.

Essential Functions:

• Provide a high level of service and support by acting as first point of contact for policy, claims and billing related phone inquiries from agents, insureds and business partners.
• Prepare claims, policy and other related documents for imaging, images documents to appropriate work flows/locations, as assigned.
• Calls or writes body shops, appraisers, salvage yards, police departments, towing facilities, lienholders, and other carriers for information and posts or attaches information to claims files or other related or similar files.
• Corresponds with insureds, claimants, body shops, appraisers, salvage yards, tow facilities and other carriers.
• Utilize Company technology to execute necessary transactions and workflows to support insurance policy management functions including but not limited to quoting, issuing new business, processing endorsements, cancelations, and renewals.
• Perform various clerical and technical accounting tasks associated with supporting policy premium collection, including but not limited to; daily cash processing, deposits, and control sheets, as assigned.
• Act as a liaison between key business partners including independent agents, marketing representatives, underwriters, and policy holders via phone or written correspondence, answering inquiries, investigating account problems and/or discrepancies.
• Provide front desk / receptionist support as needed.
• Provide back-up to Policy Printing and Mailroom Technician, as assigned.
• Research, identify and obtain missing policy and account information.
• Work closely with department supervisor to identify and execute opportunities for operational efficiencies and workflow improvements.
• Assist with related special projects, as required.

Qualifications:

• Associate’s Degree or equivalent education and experience.
• Ability to multi-task and handle numerous assignments simultaneously.
• A practical thinker seeking productivity and exceptional service.
• Customer centric.
• Excellent verbal, telephone, and written communication skills.
• Ability to work well in a team environment.
• A professional, positive and enthusiastic attitude.
• Good interpersonal and negotiation skills.
• Advanced computer skills.
• Excellent listening and feedback skills.
• Good problem-solving skills.

Our employment practices are in accord with the laws which prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco-free, including in company vehicles.

Please send Cover Letter and Resume to resumeHR@unionmutual.com