Dispatcher

We are currently recruiting for a professional and reliable dispatcher to act as our company’s first point of contact to receive and prioritize service calls based on urgency. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, communicating with clients, and directing field units.

To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.

Responsibilities:

• Communicate with clients.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Use the phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Responsible to complete daily paperwork required for shift

Requirements:

• Clean driving record.
• A minimum of 2 years experience in a similar role.
• Strong knowledge of emergency processes and procedures.
• Excellent communication and interpersonal skills.
• Good sense of direction and ability to easily navigate the NY Metro/Tri-State area.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.