Customer Service Representative I
- Vision , Medical , Dental , Paid Time Off , Retirement
- Other
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution. - Keeps records of customer interactions, processes customer accounts and files documents. - Follows communication procedures, guidelines and policies.
- Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting. About You: The Skills & Expertise You BringHS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Requires strong phone contact handling skills and active listening.
- Good customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage tasks effectively.
- Works in a call center environment.Company OverviewAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc.
helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSAPosting Tags#PM20 #LI-HB1 #LI-HybridQualifications:HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.- Requires strong phone contact handling skills and active listening.- Good customer orientation and ability to adapt/respond to different types of characters.- Excellent communication and presentation skills.- Ability to multi-task, prioritize, and manage tasks effectively.
- Works in a call center environment.Employment Type: OTHER
Address
Canon Solutions America, Inc.
1800 Bruning Drive W
Itasca, ILIndustry
Business
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