Shift Lead

Overview

The team member is responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, upselling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should also be able to work various shifts.

Key Responsibilities

• Greet customers as they enter
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, pastries and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar area clean
• Maintain stock of clean cups and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items

Requirements

• High school diploma: relevant training is a plus
• Previous work experience as a Barista or Waiter/Waitress
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent communication skills
• Flexibility to work various shifts, holidays and weekends•