Customer Service Representitive

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

You will be working for our Plumbing, Heating, cooling, and electrical company! We are a nationally known franchise. We own Benjamin Franklin Plumbing, One Hour Heating and Cooling, and Mister Sparky Electric.

$15 - $20 hourly

• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Record customer interactions and follow up on their experience with our company
• Identify common customer issues and bring them to the attention of the team

• Take incoming calls for customer needs, book service appointments, confirm appointments, and reschedule appointments.
• You will be at your own desk using Service Titan Software. Basic computer and phone skills required

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position

Independently owned and operated family business. We are also part of a national brand. Serving Ocean County for over 20 years. We have a great culture We offer top benefits, a 401K plan, paid vacations, paid holidays, and paid time off.

We do full-service residential heating, AC, electrical, plumbing, bathroom and kitchen remodels.